What are the responsibilities and job description for the Reservations Specialist / Guest Services position at Wildman Adventure Resort?
are Reservationist & Guest Services
Location: Silver Cliff & Niagara, WI
Pay: Starting at $10/hour, plus free rustic housing. Room to grow depending on performance. Hybrid/Remote work is available for the right person.
About Wildman Adventure Resort
Wildman Adventure Resort is the Midwest's premier outdoor recreation destination! Our team is enthusiastic, fast-paced, and passionate about creating unforgettable experiences for our guests. If you love the outdoors and thrive in a lively, fun environment, we want you on our team!
About the Role
This is not your typical desk job! As a Reservationist & Guest Services Specialist, you’ll play a key role in planning vacations and delivering extraordinary guest experiences. Live and work in a beautiful outdoor setting, surrounded by towering pines and a team of like-minded adventurers.
What You’ll Do
- Engage with guests via phone, email, and in-person to book activities and provide trip information.
- Handle reservations with accuracy and attention to detail.
- Learn how to best inhance the guest experience while maximizing sales opportunities.
- Work closely with the team to ensure smooth operations and an excellent guest experience.
- Adapt to a fast-paced environment and switch focus between tasks as needed.
- Be the go-to resource for guests, providing friendly and professional support throughout their stay.
What We’re Looking For
We need someone who:
- Is passionate about the outdoors and can convey that enthusiasm to guests.
- Is upbeat, personable, and comfortable interacting with strangers.
- Has exceptional written, verbal, and phone communication skills.
- Can handle multiple tasks and remain organized under pressure.
- Thrives in a team environment but can work independently when needed.
- Embraces a rural lifestyle, complete with rustic housing and occasional wildlife visits!
Preferred Skills
- Sales experience or interest is a plus.
- Customer service experience is a bonus.
- Ability to adapt and maintain a positive attitude in a dynamic environment.
Why Work with Us?
- Rustic Onsite housing (personal tent or on-site cabin) and occasional team meals are included.
- Access to all resort activities (whitewater rafting, zip-lining, paddleboarding, and more).
- Discounts for friends, family, and gear.
- Fun team-building activities like volleyball, ultimate frisbee, and more.
- Build your resume with hands-on experience in the outdoor adventure and hospitality industries.
Schedule & Commitment
- Full-time seasonal position, May–September.
- Average 30-40 hours/week, with weekends being the busiest.
- Must be available throughout peak season (Memorial Day to Labor Day).
Think This Job is for You?
If you’re passionate about outdoor adventure and providing exceptional guest service, join the Wildman team! This is a unique opportunity to work in the travel, hospitality, and adventure industries while making lasting memories for our guests—and yourself.
How to Apply
Submit your resume along with a brief description of why you’re excited about this opportunity.
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Compensation Package:
- Bonus opportunities
Schedule:
- Holidays
- Weekends as needed
Application Question(s):
- What skills do you have that make you great at creating the ultimate experience for our guests?
Work Location: In person
Salary : $10 - $14