Customer Service Specialist - Hospitality

• About us

Wildwood Lodge is a northern lodge themed boutique hotel in Clive, IA. We are locally owned and managed by Heart of America for 28 years. We are customer-centric, engaging, fun and our goal is to find someone who is looking for a great working culture with work life balance, if this is you this could be your day! We are looking for 1 or 2 people to join our team starting at the front desk but not limited to that position! If you'd like an opportunity to work and be reconized this is your opportunity! Please apply in person OR email me directly RNash@hoari.com

Our work environment includes:

• Growth opportunities
• On-the-job training
• Relaxed atmosphere
• Flexible working hours

Are you gifted with the ability to make people at home and welcome? Do you make great first impressions? Is helping people your specialty? Are you looking for a career not just a job? We’re looking for you! As a Hotel Front Desk Associate, you’ll be an integral part of a successful Wildwood Lodge experience and one of the first people our guests communicate with.

Here’s what you’d be responsible for:

• Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
• Creating accurate reservations for individual guests and groups with room blocks
• Resolving guest concerns and implementing solutions
• Listening and understanding requests, issues, and situations from both guests and staff members
• Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events

Requirements: High school diploma or equivalent. Must have hotel front desk, customer service, or similar work experience. Excellent phone etiquette and customer service skills relating to both internal and external guests are required. Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds. Must be able to tolerate standing and walking for long periods of time. Ability to lift up to 20 lbs. and push a cart weighing up to 50 lbs. is required. Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors. Weekend, holiday, and varied hours may apply.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Clive, IA 50325 (Required)

Ability to Relocate:

• Clive, IA 50325: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17