What are the responsibilities and job description for the Automotive Parts Sales Professional position at Wilkie Lexus?
We are Wilkie Lexus, a renowned Elite Lexus dealer with 32 years of excellence. Our unified goal is to deliver exceptional customer service across sales, service, and parts.
Job Summary
This role involves overseeing the entire parts sales process from start to finish. Strong communication skills and the ability to provide timely updates on customer parts status are essential.
Key Responsibilities
- Parts Sales Process Management: Ensure seamless execution of the parts sales process.
- Customer Communication: Communicate effectively and professionally with staff and customers.
- Status Updates: Provide timely updates on customer parts status.
- Parts Catalog Utilization: Use the parts catalog to locate specific parts and communicate their details to customers.
- Phone Calls and Quotes: Answer phone calls, provide price quotes, and offer relevant information to customers.
- Estimate Verification: Verify body shop estimates to ensure accuracy and compliance with pricing.
- Prioritizing Service: Prioritize high-level service for both internal and external customers.
- Inventory Management: Pull orders from stock, conduct weekly bin checks, and maintain inventory accuracy.
- Out-of-Stock Notification: Notify the parts manager of out-of-stock items or urgent shop materials.
- External Part Sourcing: Locate out-of-stock parts from external sources and submit emergency orders if necessary.
- Billing and Payment: Billing all internal requests for parts on service repair orders, and process payment from retail customers or obtain credit authorization.
