What are the responsibilities and job description for the Lexus Parts Sales Expert position at Wilkie Lexus?
We are seeking a detail-oriented Parts Sales Specialist to join our team at Wilkie Lexus. In this role, you will be responsible for overseeing the entire parts sales process while providing excellent customer service. Strong communication and mathematical skills are essential for success in this position.
Main Job Duties
- Oversee Parts Sales Process: Manage the entire parts sales process from start to finish.
- Communicate Professionally: Communicate effectively and professionally with staff and customers.
- Timely Status Updates: Provide timely updates on customer parts status.
- Use Parts Catalog: Use the parts catalog to locate specific parts and communicate their details to customers.
- Answer Customer Calls: Answer phone calls, provide price quotes, and offer relevant information to customers.
- Verify Estimates: Verify body shop estimates to ensure accuracy and compliance with pricing.
- Prioritize Customer Service: Prioritize high-level service for both internal and external customers.
- Manage Inventory Levels: Pull orders from stock, conduct weekly bin checks, and maintain inventory accuracy.
- Notify Parts Manager: Notify the parts manager of out-of-stock items or urgent shop materials.
- Source External Parts: Locate out-of-stock parts from external sources and submit emergency orders if necessary.
- Process Transactions: Billing all internal requests for parts on service repair orders, and process payment from retail customers or obtain credit authorization.
