What are the responsibilities and job description for the Customer Experience Manager - Fulton, NY position at Wilkins RV?
Company: Wilkins Recreational Vehicles
Job Title: Customer Experience Manager
Location: Fulton, NY 13069
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
- $50,000.00-$80,000.00 Annually.
Benefits:
- Medical/Dental/Vision Insurance
- 401K with Employer Matching Program
- PTO and Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
Job Description:
- This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.
Job Responsibilities:
- Greets, establishes, and maintains a positive rapport with customers.
- Assists customers in determining needs; promotes our products, accordingly.
- Ability to run the parts counter.
- Estimates cost of repair and prepares itemized service order.
- Initiates service orders, secures customer’s signature, and closes when completed.
- Develops a keen understanding of all of our products and services.
- Understands effective service sales processes and actively seeks sales opportunities.
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
- Understands customer’s needs, committed to exceed customer expectations every day.
- Complies with all company policies and procedures.
Position Requirements:
- A minimum of 2 years’ experience is preferred but not required,
- Motivated individual who enjoys working in a fast-paced environment,
- Professional appearance,
- Strong communication skills,
- Positive attitude,
- Strong work ethic,
- Professional conduct.
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
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Salary : $50,000 - $80,000
