Multifamily Property Manager

Company Information: Fivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. Since 2012, we have delivered multifamily, retail, office, and industrial property management services throughout North and West Texas.

At Fivestone Management, our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents.

Position Summary: The Class A Multifamily Property Manager is responsible for the overall operation and success of a luxury multifamily property. This role involves managing day-to-day operations, ensuring high levels of tenant satisfaction, and achieving financial performance goals. The ideal candidate will have a strong background in managing upscale residential communities and a proven track record in customer service, team leadership, and financial management.

Key Roles / Responsibilities: 

• Oversee daily property operations, including leasing, maintenance, and tenant relations.
• Ensure the property is maintained to the highest standards, with attention to detail in
  cleanliness, landscaping, and overall presentation.
• Develop and implement property management procedures to improve efficiency and enhance
  tenant satisfaction.
• Prepare and manage the property budget, including operating expenses, capital improvements, and vendor contracts.
• Monitor financial performance, including rent collections, accounts payable/receivable, and
  prepare monthly financial reports.
• Develop and execute marketing strategies to attract and retain high-quality tenants.
• Oversee the leasing process, including showing units, processing applications, and executing
• Address tenant inquiries and concerns promptly and professionally.
• Foster a positive work environment and ensure staff adherence to company policies and
• Conduct regular performance evaluations and provide ongoing coaching and development.
• Maintain high levels of tenant satisfaction through exceptional customer service and
• Handle tenant complaints and disputes effectively, ensuring resolution in a timely manner.
• Organize and participate in resident events and community-building activities.
• Ensure compliance with all local, state, and federal regulations, including fair housing laws and
  safety standards.
• Oversee property safety programs and conduct regular inspections to identify and address
  potential hazards.
• Maintain accurate and up-to-date records, including tenant files, maintenance logs, and
  financial documentation.

Required Education, Experience, and Qualifications:

• Position requires at least 5 years of experience in on-site multi-family property management.
• Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related
  field preferred.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Working Conditions:

• Ability to work a minimum of 40 hours per week. Must be available evenings, night, weekends for staffing needs and emergencies.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions. 
• Must be able to complete tasks even with frequent interruptions. 
• Must be able to use discretion and independent judgment as needed. 
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.