Sr Collection Specialist

Company Information:

Equify Financial is a privately-owned, independent specialty finance company based in Fort Worth, Texas. We tailor and personalize our services for each client to build a strong relationship and a strong future for their business. We are an independent, collateral-based lender that can service customers at every financial stage of their business.  With over 180 years of combined experience in the equipment finance industry, we can provide an extensive amount of knowledge and an in-depth understanding of our customers’ financial circumstances. We help our clients identify areas of growth and find creative solutions that bring more capital to their businesses.

LinkedIn: https://www.linkedin.com/company/equifyfinancialllc/

Website: www.equifyfinancial.com

Position Summary:

We're searching for a Collections and Customer Service Lead—a solution-oriented professional who understands the balance between maintaining financial health and nurturing customer relationships. In this role, you will not only lead our collections efforts but also respond to customer inquiries, always providing excellent customer service.

 Key Roles / Responsibilities:

• Lead collections activity, use negotiation skills to encourage timely payments and simultaneously preserve our valued customer relationships.
• Communicate openly with the customer to reach alternatives to bad debt through understanding their situation, developing mutual and realistic plans to remedy the account issues.
• Be the friendly voice that addresses customer inquiries, providing supportive solutions and advice, emphasizing our commitment to their success.
• Participate in the title/UCC process as needed, assuring accurate and legal transfer and registration of the assets securing the transaction.
• Participate in asset management, contributing to the valuation, acquisition, and disposal of industrial assets.
• Collaborate with team members to improve processes and streamline workflows.
• Keep precise records of interactions with customers and collection efforts.
• Regularly report on collections status and customer service metrics.
• Stay up to date with relevant laws and regulations.

Required Education, Experience, and Qualifications:

• High school diploma or equivalent, required.
• Bachelor's degree in business administration, Finance, or related field is preferred.
• Previous collections experience, preferably within a financial institution or non-bank lender.
• Capability to handle sensitive situations with tact and diplomacy.
• Familiarity with heavy machinery, transportation equipment, and other industrial assets is a bonus.
• Experienced in the repossession, foreclosure, litigation, and bankruptcy process.
• Superior customer service skills, communication, and negotiation skills.
• Proficiency with Microsoft Office Suite including Word, Outlook, Teams, SharePoint, et cetera.

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
•  Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.