What are the responsibilities and job description for the Technical Support Specialist position at Will disclose later?
Role Summary :
This Technical support position is onsite and is responsible for handling all end-user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.
Key Responsibilities :
- Provide exceptional user support across various operating systems and applications.
- Troubleshoot software and hardware issues with a focus on quick resolution.
- Document all interactions and solutions within the service desk system.
- Prepare, implement, and monitor software updates and patches.
- Manage incoming help requests, prioritize tasks, and escalate issues as necessary.
- Utilize diagnostic utilities to effectively resolve problems.
- Perform hands-on fixes, including software installations, hardware upgrades, and system configurations.
- Conduct preventative maintenance on workstations and peripherals.
- Follow up on resolved issues to ensure user satisfaction.
- Create and maintain technical documentation for users and knowledge bases.
- Collaborate on IT projects that enhance organizational processes.
Requirements :
Required Skills and Qualifications :
Preferred Skills and Qualifications :
Travel maybe required during project-based activities Job Type : Full-timePay : Determined on ExperienceBenefits :