What are the responsibilities and job description for the Wine Club Administrative Assistant position at Willamette Valley Vineyards?

Willamette Valley Vineyards, a leading producer of world-class wines, is seeking an energetic, and customer-focused individual to join our team at our Estate winery in the beautiful Salem Hills. We are looking for an Administrative Assistant for our Wine Club, and reception experience, along with customer service, is .

What we offer :

We are focused on our sustainability efforts, and taking care of our employees is top of the list for us. For our full-time employees, we offer medical, dental, vision, life and disability insurance, plus EAP, Flexible Spending Account,a 401(k) plan, discounts on wine, and a uniquely fun workplace.

Position Overview :

Assist the Wine Club Manager and Wine Club Assistant Manager in order to increase Wine Club membership, and maintain a high retention rate through timely and professional customer service.

Primary Job Responsibilities / Essential Functions Sales

Assist Wine Club Manager and Wine Club Assistant Manager to increase Wine Club membership and maintain a high retention rate through timely and professional customer service.
Send new Wine Club Members their welcome letter.
Helps process Wine Club shipments and troubleshoot and resolve problems.
Assist in working Wine Club pick-up weekends, and process Wine Club membership signups.
Assist in following up with customers whose credit cards were declined via email and phone.
Performs monthly sales audit to ensure Wine Club sales are credited to the correct ambassador.
Works together with Wine Club team to monitor Wine Club email and Special Preference document.
Make sure Wine Club shipments are well stocked in Tasting Room
Works to keep all Wine Club pick up shipments current and less than 6 months old by calling members with three or more pick-ups.
Be the point of contact in the Wine Club Room on Friday, Saturday, and Sundays to help with Wine Club orders, customer service, and questions.
Assist Wine Club Manager and Wine Club Assistant Manager with other duties as assigned.
Supports Company’s effort to create a more sustainable, cross-cultural and “green” environment.

Requirements

Must be able to lift 40 lbs.

Must be available to work on weekends AND on-site winery events, as most events are held over holiday weekends, such as Memorial Day and Thanksgiving.

Must have highly developed organizational and time management skills, with the ability to multi-task, work independently and as part of a team.

Must be able to communicate through active listening skills and gather accurate insights to human behavior.

Must be independently motivated to generate sales for Willamette Valley Vineyards.

Must be team focused and be ready and willing to reasonably assist in other areas of the business as needed.

Other duties not outlined may be required as needed.

Other Skills / Abilities

Previous reception / hospitality experience preferred.

Ability to use standard Customer Relation Management, POS systems and Google Applications.

Willamette Valley Vineyards Policies and Procedures

Policies and Procedures in the Willamette Valley Vineyards Employee Handbook and related Policies and Procedures in the Policy & Procedure Manual are to be included in this agreement.

NOTE : This job description is not intended to be all-inclusive. Employees may perform other duties as negotiated to meet the ongoing needs of the organization.

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