What are the responsibilities and job description for the Customer Service Representative (Missouri City, TX) position at Willbanks?
Customer Service Representative
We are looking for an individual who can bring their strong communication skills, attention to detail, and strategic thinking to our organization. This position will provide opportunities for you to not only utilize, but further develop your skills, while positively contributing to a company that will value you! For the right individual, the rewards – financial and personal – will be tremendous.
The Company
Willbanks, Inc. is a 3rd generation family business founded in 1977 specializing in Boiler services. Willbanks prides itself in supplying a variety of facilities in Texas with all their boiler needs, including Boiler Sales, Installation, Maintenance, Rentals & Repair.
At Willbanks, we believe our culture and vision form an ecosystem that guides what we do as a Team. The foundation of our identity is found in our Vision, our Team’s cohesive purpose, characteristics, and values. Our values are Be Great, Think Forward, Lift Up, Improve Today, Do Right, and Bring Passion. If this sounds like you, join us, and help us rethink the future and continue the journey of innovation in mechanical equipment, together!
Location of Position:
Houston, TX
The Position:
The Customer Service Representative is responsible for being the first point of contact for customers. This role requires a friendly, professional voice on the phone when answering a variety of service calls. This individual will front a variety of service calls from our customers, must be able to direct calls to the right departments appropriately and efficiently, and will also perform data entry and quoting activities.
Job Responsibilities:
Qualifications:
Desired Skills and Competencies:
Why Should You Apply?
Interested?
Apply today and tell us why you would be a good fit for the Customer Service Representative position!
Willbanks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.
We are looking for an individual who can bring their strong communication skills, attention to detail, and strategic thinking to our organization. This position will provide opportunities for you to not only utilize, but further develop your skills, while positively contributing to a company that will value you! For the right individual, the rewards – financial and personal – will be tremendous.
The Company
Willbanks, Inc. is a 3rd generation family business founded in 1977 specializing in Boiler services. Willbanks prides itself in supplying a variety of facilities in Texas with all their boiler needs, including Boiler Sales, Installation, Maintenance, Rentals & Repair.
At Willbanks, we believe our culture and vision form an ecosystem that guides what we do as a Team. The foundation of our identity is found in our Vision, our Team’s cohesive purpose, characteristics, and values. Our values are Be Great, Think Forward, Lift Up, Improve Today, Do Right, and Bring Passion. If this sounds like you, join us, and help us rethink the future and continue the journey of innovation in mechanical equipment, together!
Location of Position:
Houston, TX
The Position:
The Customer Service Representative is responsible for being the first point of contact for customers. This role requires a friendly, professional voice on the phone when answering a variety of service calls. This individual will front a variety of service calls from our customers, must be able to direct calls to the right departments appropriately and efficiently, and will also perform data entry and quoting activities.
Job Responsibilities:
- Provide quotes to customers and place order entries in a timely manner.
- Educate customers on sales process, products, and services to create sales opportunities.
- Respond to client concerns and find immediate solutions or escalate to the appropriate party.
- Communicate order status with clients and serve as an information conduit between the client and the company.
- Prepare and analyze customer order status reports.
- Escalate issues to Operations Manager as needed.
- Provide customers and sales team with order confirmation, status, updates, schedules, and customer support.
- Develop and manage relationships with existing clients to culminate in profitable business relationships.
- Fields, manages, and communicates to customer inquiry both inbound / outbound.
- Acquire and communicate pre-established information required for estimating and service inquiries.
- Submit boiler service requests and agreements to Contractor Support.
- Coordinate logistics with warehouse and drop shipments.
- Remedy any issues with initial orders for customers, such as discounts, specials, new locations.
Qualifications:
- High school diploma required.
- 2 years of experience in customer service or related field is required.
- Experience using Acumatica (ERP) and Microsoft Office is preferred.
Desired Skills and Competencies:
- Strategic Thinker who is proactive and forward-looking.
- Can work independently to accomplish tasks and goals.
- Strong interpersonal skills to interact positively with all employees.
- Strong written and verbal communication skills.
- Detail-oriented and highly organized.
- A willingness to handle even the most minor tasks with diligence and efficiency is crucial. Must have a proactive approach demonstrating dedication, reliability, and a commitment to excellence in service.
Why Should You Apply?
- Full Benefits Package (Medical, Dental, Vision, 401k, PTO, STD, LTD, Life and AD&D Insurance)
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Excellent growth and advancement opportunities
- Bonus Program
- Team Building Events
Interested?
Apply today and tell us why you would be a good fit for the Customer Service Representative position!
Willbanks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.
This is a full time position
