What are the responsibilities and job description for the Bilingual Customer Service - Spanish position at Willette Jones - State Farm Agency?
Salary : $18.0 - $20.0 per hour
Willette Jones - State Farm Agency, located in Salinas, CA has an immediate opening for a Bilingual (Spanish / English) Customer Service Representative. Insurance experience is not required as we will train the right person with the right personality and skill set! Must be fluent in English and Spanish and have or be willing to obtain a Property and Casualty insurance license.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
What we provide
Requirements
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Salary : $18 - $20