What are the responsibilities and job description for the Service Technician - Automatic Machine Service position at William H Hunter Recruiting?
Custom Machine Design company looking for an experienced Service Technician with a combination of technical skills, industry knowledge, and customer service abilities. Excellent career opportunity.
Responsibilities:
- Technical Expertise:
- Understanding of mechanical, electrical, and possibly electronic systems related to packaging machinery.
- Ability to troubleshoot issues with machinery, diagnose problems, and perform repairs efficiently.
- Familiarity with PLCs (Programmable Logic Controllers) and HMI (Human-Machine Interface) systems commonly used in packaging equipment.
- Industry Knowledge:
- Knowledge of packaging processes and systems used in the industry.
- Understanding of safety standards and regulations applicable to packaging machinery.
- Awareness of industry trends and developments in packaging technology.
- Problem-Solving Skills:
- Ability to analyze complex technical issues and develop effective solutions.
- Strong troubleshooting skills to identify root causes of equipment malfunctions.
- Capacity to work under pressure and resolve issues promptly to minimize downtime for customers.
- Customer Service Orientation:
- Excellent communication skills to interact with customers and understand their needs.
- Patience and diplomacy in handling customer concerns and complaints.
- Ability to provide training and technical support to customers on the proper use and maintenance of equipment.
- Field Service Experience:
- Experience in a field service role is often preferred, as it involves traveling to customer sites for installations, repairs, and maintenance.
- Flexibility to work irregular hours and travel extensively as per job requirements.
- Education and Training:
- A degree or diploma in 2 year mechanical or electrical engineering, or a related field, is typically required.
- Certifications or training specific to packaging machinery and automation systems are advantageous.
- Documentation and Reporting:
- Ability to maintain detailed service records, document work performed, and provide accurate reports to management and customers.
- Proficiency in using computer software and tools for diagnostics and reporting.
- Team Collaboration:
- Collaboration with engineering teams for complex problem-solving and product improvements.
- Coordination with sales and support teams to ensure customer satisfaction and retention.
Requirements
1. 2 or more years of Automatic Machinery Service experience.
William H Hunter Recruiting www.williamhhunterrecruiting.com
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Automatic Machinery Service: 2 years (Required)
Ability to Commute:
- Randolph, NJ 07869 (Required)
Work Location: In person
