What are the responsibilities and job description for the Assistant Director of Care Support Services position at William & Mary?
Position Information
Position Number
FP843W
Position Title
Assistant Director of Care Support Services
Employment Category
Full Time Professional
Location
William & Mary
Department
220000 Student Success
Unit Mission Statement
Student Success supports students’ personal growth, development, engagement, and belonging by providing holistic guidance as they navigate their own W&M journey. Our departments demonstrate a commitment to providing undergraduates and graduates with guidance and services essential to creating an engaging learning environment where community is strengthened and individuals flourish.
Care Support Services compassionately assists and empowers students in managing interpersonal, academic, and wellness concerns by offering advocacy and connection to resources. Care Support Services provides non-clinical case management to approximately 150 students each school year. The Assistant Director would manage an individual caseload with the ability to develop supportive programming to complement Case Management Plans.
Care Support Services compassionately assists and empowers students in managing interpersonal, academic, and wellness concerns by offering advocacy and connection to resources. Care Support Services provides non-clinical case management to approximately 150 students each school year. The Assistant Director would manage an individual caseload with the ability to develop supportive programming to complement Case Management Plans.
Position Summary
The Assistant Director of Care Support Services is critical to managing the University’s care reporting system. Care Concerns range in severity and urgency, with Care Support Services being the primary responder to those highest-level reports. Reporting to the Director of Care Support Services, this position is responsible for triaging all care concerns to professional staff members, allowing undergraduate and graduate populations to receive needed support. Additionally, the Assistant Director monitors all staff assigned cases, while also responding to their own caseload of concerns. The Assistant Director will also manage staff access, training, and updates to certain shared technology systems for the Student Success Thematic Area.
Conditions of Employment
This is a restricted position, subject to the availability of funding.
This position requires the ability to work occasional hours beyond the typical work week, including night and weekend work as needed to meet the business needs of the operation.
This position is required to participate in an on-call rotation.
Essential Designation
No
FLSA
Exempt
Position Restricted?
Yes, the appointment is limited due to funding availability
Position Term
12 month - Restricted
Position Months
Faculty or Staff: 12 month
Required Qualifications
- Master’s Degree in higher education, counseling, social work, or a related field OR an equivalent combination of education, training, and or experience.
- Demonstrated organizational and exceptional professional customer service skills.
- Excellent oral and written communication including interpersonal skills.
- Demonstrated experience establishing and maintaining collaborative, effective working relationships.
- Demonstrated proficiency with technical applications including Microsoft Office suite.
Preferred Qualifications
- Demonstrated experience in assessment.
- Experience obtaining external funding, including writing grants.
- Experience working with student information databases or similar data analysis software.
- Experience working within a university setting.
- Knowledge of current trends and issues related to the field of Care Support Services/Student Affairs.
Is the position remote work eligible?
Not eligible
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range
Up to $50,000, commensurate with experience.
Advertised Pay Range Statement
All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.
University Salary Range
U08
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date
01/17/2025
Review Begin Date
02/17/2025
Job Close Date
02/14/2025
Open Until Filled
No
Special Application Instructions
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Salary : $50,000
