Program Assistant, Administrative Services

Thank you for your interest in working at William Paterson University.

We invite you to join William Paterson University : a wonderful community to learn, work, grow, and thrive. William Paterson University has been named to Forbes' prestigious "Best Employers by State" list for 2024, recognizing the institution as one of the best-ranked employers in New Jersey based on nationwide surveys. WP is one of four education institutions on the Garden State's list this year. Here is the link to the article forbes-best-in-state-employers-new-jersey-2024. William Paterson University is among more than 40 companies and organizations that will be honored with a 2024 NJBIZ Empowering Women Award for their commitment to supporting and elevating women employees.

William Paterson University employs approximately 1000 full time employees in the state who work in a variety of positions ranging from professors to administrative assistants and administrators, physical plant operations, campus police, athletics coaches, academic advisors, and more. William Paterson University supports a remote friendly hybrid work schedule for this role. William Paterson also boasts a four-day summer work week from mid-May to mid-August (Fridays off), during which all employees participate in our award-winning Summer Learning series.

Spanning more than 400 wooded acres in suburban Wayne, New Jersey - just 20 miles from New York City - our campus is one of the most diverse in the nation and it ranks in the top 4 percent of colleges for social mobility. William Paterson is a strong proponent of employees growing their careers there. More than fifty percent of the University's roles are filled by promotions from within. We're not only committed to social mobility for our students, but also for our employees.

Your work as a member of our team is important to our students and to the progress of our University. What you do here matters, and we value every contribution.

Reporting to the Director of Student Enrollment Services, the Program Assistant, Administrative Services is responsible for duties that support the daily activities in Student Enrollment Services, assisting prospective, new and continuing students and families, as well as alumni, with navigating through financial aid, billing, itemized statements, payment plans, transcripts and completion of verification and certification documents. The Program Assistant is an integral part of the University's effort to positively influence both student satisfaction and retention and is expected to provide excellent service.

Major Duties and Responsibilities

• Identifies and communicates the availability of student services in a transparent manner; troubleshooting and recommending viable payment / financial solutions.
• Expedites student related inquiries within the areas of student accounts, student records, and financial aid; and processing student service transactions within the aforementioned areas.
• Assists the Associate Director with overseeing the operations at our point of service front counter, end of day closing and reconciliation, assessments at our point of service counter.
• Supports the Assistant Director with escalation of inquiries from our call center, for services provided via phone, text, chat and email.
• Assists the Student Accounts team with the completion of itemized statements requests.
• Helps the Assistant Director with monitoring and engagement in our call center call queue.
• Exercises professional judgment and works with Director to support students with financial need.
• Collaborates with other University staff in understanding the overall needs of students and provides solutions.
• Complies with all departmental policies and procedures, including cash control and security protocols.
• Sets meetings with various student cohorts (and their families) to discuss affordability.
• Attends University sponsored events, such as Accepted Students Day, Welcome week, Orientation, Residential Move in and Open House tabling events.
• Serves as backup on the maintenance the University's Institutional Waiver policy related to Graduate Assistants, Resident Assistants, Employee / Dependent tuition waiver, and NJ tuition waivers including posting waivers to student accounts.
• Ensures accuracy by serving as backup on the verification of bank deposits and approves funds for transfer to Student Accounts office, from partner offices and processes transaction to University's student information system.
• Performing other duties as assigned that are appropriate for the position.

Education and Experience

Competencies / Skills Required

Other Information

Salary - CWA Range 16 - $49,738.97 - $69,977.51

Below is the link to the residency requirement that career service employees are subject to.

https : / / www.nj.gov / csc / about / news / 2012 / approved / 20120131a.html

Invitation to apply

Interested candidates will be prompted to complete an application and submit a cover letter and resume / CV.

Submission of all documents listed is required for consideration and all documents should be uploaded where prompted to upload your resume / cv.

General questions related to this application process, please contact talent@wpunj.edu

Total Rewards :

Click here to view the total rewards of working at WP

William Paterson University is committed to protecting your privacy and will not sell your personal information.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex / gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.

For more information, visit University Facts

Salary : $16,000 - $49,739