Demo

Hospitality Supervisor

Williams Lea LLC
New York, NY Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/6/2025

Salary : $69,000-$70,616

Position summary

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client

Job qualifications

  • Bachelor’s degree or equivalent experience
  • 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
  • 3 or more years’ experiencein office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
  • Understanding of USPS regulations
  • Understanding of reprographics equipment and usage
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Prior experience managing vendors preferred
  • Basic P&L understanding a plus
  • Demonstrated experience prioritizing competing priorities under tight deadlines
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and / or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

Job duties

  • denotes an “essential function”)
  • Ensure team provides outstanding service to client, while building strong customer relationships
  • Create an environment conducive to service expansions and new business opportunities
  • Maximize profitability through the effective utilization of labor and resources
  • Immediately resolve any operational problems or issues
  • Produce required reports on schedule
  • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
  • Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
  • Train new employees on policies and procedures
  • Address performance issues among team members
  • Work with manager to create development plans and challenging assignments for team members
  • Escalate to manager client or team concerns to proactively resolve issues
  • Salary : $69,000 - $70,616

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