Hospitality Supervisor

Responsibilities

Are you a natural leader with a passion for hospitality and a keen eye for operational excellence? Do you thrive in a fast-paced environment where every detail matters? If so, we invite you to take on a pivotal role as a Hospitality Supervisor, where you’ll ensure top-tier service and seamless operations in a premier corporate housing setting.

As a key player in our team, you’ll be at the forefront of creating exceptional guest experiences—welcoming residents, managing unit readiness, coordinating housekeeping services, and overseeing essential amenities. Your ability to think strategically, solve problems efficiently, and lead with confidence will be instrumental in maintaining our reputation for excellence.

This is an exceptional opportunity to join an industry leader and develop within an environment that offers both challenges and rewards. We are seeking a strategic and service-oriented individual with a strong analytical mindset, capable of both optimizing operational processes and handling day-to-day responsibilities. The ideal candidate will be a natural leader with a passion for hospitality, skilled in identifying challenges, making informed decisions, and ensuring the smooth management of corporate housing operations.

Building Information: The Set offers fully-furnished, fully-serviced and unfurnished residences for a never-before-seen, hotel-like living experience. Residents enjoy access to The Set Club, a resident-only social club designed for work, play and everything in between featuring a co-working floor, a rooftop pool and garden lounge, plus a private restaurant The Set | Related

Core Responsibilities:

• Resident Relations: Engage proactively with residents by greeting and providing property tours upon arrival, addressing requests, and managing recovery opportunities.
• Unit Status & Preparation: Maintain daily communication with the operations team to ensure proper unit preparation in alignment with guest arrivals.
• Housekeeping Management: Oversee coordination with the third-party housekeeping team for furnished unit move-ins, weekly check-outs, linen distribution, amenities/toiletries setup, and welcome packet preparation.
• Linen Management: Collaborate with the Head of Hospitality and Resident Experience to manage linen operations for furnished units, including inventory control, quality assurance, and distribution.
• Towel Management: Work closely with third-party laundry services and the Resident Manager to ensure an adequate supply of towels for gym and pool areas.
• Home goods Management: Partner with the Head of Hospitality and Resident Experience to ensure furnished units are equipped with home goods, properly placed in each unit prior to guest arrival.
• Cleaning & Maintenance Oversight: Oversee prompt and efficient cleaning of vacant furnished units during tight turnover periods, ensuring timely completion in accordance with client check-in requests.
• Inspection & Repairs: Conduct inspections of furnished units to assess cleanliness and identify necessary repairs. Ensure timely and efficient repair services to address guest concerns.
• Supply & Amenity Management: Manage inventory of supplies and amenities for corporate units, including bathroom products, coffee, dish soap, etc.
• Inventory Management: Perform bi-weekly and/or monthly inventories and submit supply orders for General Manager approval based on pre-established par levels.
• Final Inspections & Key Coordination: Conduct final inspections of units prior to guest check-in and coordinate key pick-up procedures.
• Concierge Coordination: Provide the concierge team with comprehensive arrival details for the week and ensure a seamless check-in process for all residents.
  
  
  

Benefits & Features:

• Competitive salary: Base Commission Annual Bonus Comprehensive Benefits Package
• Ongoing training and professional development programs
• Medical, Dental, Life & Disability Insurance
• Paid Time Off
• 401(K) plan
• Flexible Spending Accounts
• Employee Recognition & Wellness Programs
• Discounted membership at Equinox Fitness Clubs
  
  
  

Compensation:

$65,000 - $70,000 Discretionary Bonus

#RMC

Qualifications

• High School Diploma or equivalent required; management or supervisory experience preferred.
• A minimum of four years of experience in housekeeping or laundry operations, ideally within a hotel environment of similar size and complexity.
• Some college education preferred.
• Ability to lift up to 50 pounds, push or pull approximately 200 pounds, and frequently engage in standing, moving, bending, stooping, and kneeling.
• Excellent communication skills, with the ability to interact effectively with guests, employees, and third-party vendors, representing the property and company in a professional manner.
• Proficient in reading, writing, and basic mathematics, including budgeting and financial principles.
• Strong problem-solving, organizational, and training capabilities.
• Availability to work evenings, weekends, and holidays as required.
  
  
  

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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