What are the responsibilities and job description for the Legal Records Workflow Coordinator - Mon - Fri 8am-5pm position at Williams Lea LLC?
Williams Lea is hiring for a Records Workflow Coordinator for our New York City office to work Monday to Friday, 8 : 00 am to 5 : 00 pm!
Pay : 24.00 - $28.00 / hour
Benefits :
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Duties :
- denotes an “essential function”)
- Coordinate workflow within the team, prioritizing jobs and delegating work requests to associates
- Using advanced customer service skills, provide job intake for records services work according to established policies and procedures and client needs
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Locate, retrieve and prepare records files for client requesters or vendors, independently complete records services work tasks according to record and document retention policies, including following up on the proper return, collect, and refiling of records
- Conduct and review data entry into records management database
- Assist the team in completing large or complex jobs i.e. large numbers and / or complex requests
- Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
- Produce required reports on schedule
- Train new team members
- Utilize appropriate logs and / or tracking software for all assigned work
- Communicate and know when to escalate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and / or confidential documents and information
- Assist peer teams in other service lines, as needed
- Complete other tasks and assignments as assigned by management
- Professionally interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files
Job Qualifications :
Statement of other duties
Working conditions
Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Salary : $24 - $28
