What are the responsibilities and job description for the Regional Operations Manager position at Williams-Sonoma, Inc. Supply Chain?
Job Description
About Williams-Sonoma's Supply Chain Organization
Williams-Sonoma, Inc. is a leading retailer of home furnishings with a strong presence in the market. Our Supply Chain organization plays a vital role in connecting factories and customers around the world.
- Over 4,000 Full-Time Associates across the Supply Chain
- 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US
The Regional Operations Manager - Final Mile Delivery is responsible for strategic leadership and operational excellence across the Regional Hub Operations supporting home delivery.
Key Responsibilities:
- Strategically planning, directing, and overseeing daily workflow and deliverables across all Hub locations
- Developing working relationships with Sourcing, Engineering, Operations, and Human Resources for success
- Managing all Furniture Delivery Hub operations, performance, accountability, and Loss Prevention for Hubs
- Facilitating all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
- Addressing and resolving customer service issues in a timely and thorough manner
- Driving continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our Hub network and transportation initiatives
- Maintaining inventory accuracy across home delivery Hub locations
- Providing field training and support to our Hub delivery teams, and communicating new processes or changes to our leaders in the Tracy Hubs
- Managing all transportation related responsibilities for Home and RTL Store deliveries - both vendor managed and WSI managed transportation teams
Requirements:
- Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field
- At least 3-5 years of relevant distribution or manufacturing management/leadership experience
- Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
- Availability for up to 70% travel to engage store partners on service levels locally, and to support the Regional Hub Operations as needed
- Highly organized and process oriented
- Ability to complete multiple tasks consistently and on time
- Ability to influence and motivate teams remotely across multiple locations
- Warehouse Management System experience
- Ability to adapt and change processes to keep pace with the evolving business requirements
- Strong technical skills included but not limited to Outlook, Excel, Word, PowerPoint, PowerBI, Dynamics
