What are the responsibilities and job description for the Regional Operations Manager - Supply Chain Expert position at Williams-Sonoma, Inc. Supply Chain?
About Williams-Sonoma, Inc. Supply Chain
Williams-Sonoma, Inc. is a leading home furnishings retailer with a rich history dating back to 1956. The company has grown exponentially over the years, expanding its operations across the globe. Our Supply Chain organization plays a vital role in ensuring seamless delivery of our products to customers worldwide.
The Regional Operations Manager - Final Mile Delivery position is responsible for overseeing the daily workflow and deliverables across all Hub locations. This includes developing working relationships with Sourcing, Engineering, Operations, and Human Resources teams to ensure success.
The ideal candidate will have a strong background in logistics and distribution, with experience in managing large-scale operations. They should be able to drive continuous improvement in our furniture and delivery network, including carrier accountability and overall delivery efficiencies.
Responsibilities include:
- Managing all Furniture Delivery Hub operations, performance, accountability, and Loss Prevention for Hubs
- Facilitating all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
- Addressing and resolving customer service issues in a timely and thorough manner
Required qualifications include a Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field, and at least 3-5 years of relevant management experience. Strong communication and interpersonal skills are essential, as well as the ability to influence and motivate teams remotely across multiple locations.
