General Manager

About Williams-Sonoma DC

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The General Operations Manager (GM) is responsible for strategic leadership and service excellence across the WSI Network of Home Delivery hubs. The GM will be responsible for developing their team, including direct reporting Operation Managers to meet service, cost and quality metrics specific to the Final Mile operation. The GM will deliver on our People First culture for all Williams-Sonoma Associates under their direction with a focus on motivating, mentoring, and coaching teams. This individual is accountable for engaging their team on a weekly basis to maintain the highest levels of safety, quality, attendance, and performance. The GM in this role will need to be able to lead teams in locations across the network in multiple locations, partner with internal and external corporate stakeholders, operational support teams and third-party business partners to drive success in culture, business and brand reputation.

You'll be excited about this opportunity because you will….

• The General Ops. Mgr for Final Mile service support the Regional Home Delivery Hubs for WSI Final Mile.
• This role will be located in an existing service center, currently South Brunswick, NJ; Braselton, GA; or Arlington, TX.
• Strategically plan, direct, and oversee daily workflow and deliverables across all Hub locations
• Continue to drive and execute key service, quality and organizational initiatives to meet or exceed annual goals and objectives.
• Maintain working relationships with internal and external corporate stakeholders, operational support teams and third-party business partners
• End-to-end ownership for all customer escalations, Retail (RTL) Store Support, including UPS deliveries, seasonal floor sets, and Design Studio orders.
• Address and resolve customer service issues in accordance with service level agreements (SLAs)
• Drive continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our hub network and transportation initiatives.
• Support inventory accuracy across home delivery Hub locations
• Provide field training and support to our Hub delivery teams and communicate new processes or changes to our leaders in operations across our network.
• Proven proficiency in written and verbal communications - able to deliver well organized presentations effectively to multiple levels.
• Must be a strong team leader with exceptional organizational and delegation skills with the ability to hold teams and peers accountable to delivering results
• Positive attitude, strong work ethic, ability to work with integrity.
• Assist in research, and provide recommendations, to source and select logistics service providers that support our home delivery business to increase market share.

Check out some of the required qualifications we are looking for in amazing candidates….

• Bachelor's Degree in a related discipline
• At least 6-8 years of relevant distribution or manufacturing management/leadership experience OR 10-12 years of relevant distribution or manufacturing management/leadership experience in lieu of a Bachelor's Degree
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Availability for up to 50% travel required to engage store partners on service levels locally, and to support the Regional Hub Operations as needed
• Must be highly organized and process oriented
• Ability to complete multiple tasks consistently and on time
• Ability to influence and motivate teams remotely across multiple locations
• Warehouse Management System experience
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills included but not limited to Outlook, Excel, Word, PowerPoint, PowerBI, Dynamics

We prefer some of these qualities as well….

• Master's degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly
• At least 6 years of management experience in a manufacturing, production or distribution environment
• Exposure to furniture distribution and/or big box distribution

Review these physical requirements, as they play a major part in this role….

• Ability to walk, stand, and sit for long periods of time
• Must be able to lift up to 65 pounds

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship