What are the responsibilities and job description for the IT System Support Specialist I: Public Safety position at Williamson County?
JOB
Reporting directly to an assigned IT Manager or Director, responsible for providing Tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.* The vacancy related to this posting is in the Public Safety assignment.
EXAMPLE OF DUTIES
Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issuesPerforms routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systemsEvaluates existing computer systems and recommends hardware or software upgradesMaintains detailed, documented reports of service requests and projects completedSupports a designated team with development, implementation, testing, and enhancements of technology systemsPerforms special duties as assignedSpecialized Assignment (in addition to the duties above): Public SafetyTroubleshoots connectivity issues with in-car systems (computer docks, mobile routers, and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radiosORGANIZATION RELATIONSHIPSReports directly to – IT Manager or DirectorDirect Reports – NoPHYSICAL DEMANDSPosition involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsENVIRONMENTAL FACTORSWork is primarily indoors in an air-conditioned environmentMay occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lightsRegular travel between work sites as requiredIRREGULAR HOURS Work outside of regular office hours (Monday – Friday) may be requiredEssential personnel for emergency situations; discretion of department director Regular attendance is requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources. Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.TOBACCO FREE WORKPLACE POLICYWilliamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Reporting directly to an assigned IT Manager or Director, responsible for providing Tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.* The vacancy related to this posting is in the Public Safety assignment.
EXAMPLE OF DUTIES
Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issuesPerforms routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systemsEvaluates existing computer systems and recommends hardware or software upgradesMaintains detailed, documented reports of service requests and projects completedSupports a designated team with development, implementation, testing, and enhancements of technology systemsPerforms special duties as assignedSpecialized Assignment (in addition to the duties above): Public SafetyTroubleshoots connectivity issues with in-car systems (computer docks, mobile routers, and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radiosORGANIZATION RELATIONSHIPSReports directly to – IT Manager or DirectorDirect Reports – NoPHYSICAL DEMANDSPosition involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsENVIRONMENTAL FACTORSWork is primarily indoors in an air-conditioned environmentMay occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lightsRegular travel between work sites as requiredIRREGULAR HOURS Work outside of regular office hours (Monday – Friday) may be requiredEssential personnel for emergency situations; discretion of department director Regular attendance is requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources. Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.TOBACCO FREE WORKPLACE POLICYWilliamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
