Patient Service Representative

Patient Care Representative

JOB SUMMARY: Responsible for assisting all patients and visitors who enter the office.
Working to carry out all required duties and activities, as directed by the front office supervisor.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Two years minimum experience in medical practice .

ESSENTIAL SKILLS AND ABILITIES:
1. Excellent customer service and communication skills.
2. Ability to work as a team member.
3. Management of multiple tasks simultaneously.
4. Motivation to succeed.
5. Empathetic personality giving attention to patient’s needs and concerns.
6. Working knowledge of Excel.
7. Strong organization with attention to detail.
8. Respectful treatment of patients and co-workers.

RESPONSIBILITIES:
Patient Check-in
1. Primary Duties
➢ Checks patients in, greeting everyone in a pleasant and professional manner.
➢ Tracks patients in the reception area and communicates with them, as needed.
➢ Evaluates chart data to verify all information has been received, completed, and signatures obtained.

• Insurance cards
• Identification
• Consents

➢ Photocopies patient’s insurance card and identification.
➢ Ensures that proper authorization or referral is collected from the patient.
➢ Assists patients in obtaining authorization or referrals that have not been received by the practice.
➢ Enters all new patient demographic information into the computer.

➢ Places charts in bins for specific physicians or technicians.
➢ Marks the arrival time of patients in the office and makes sure that patients are seen on time.

2. Secondary Duties
Handles check-out station/appointment station as needed (especially during lunch hours). If scheduled for any of the other stations, performs the duties that go with that station.
3. Clerical
➢ Places telephone calls to no-show appointments; reschedules as needed.
➢ Provides support on telephones and schedules appointments.
➢ Inspects the reception room for neatness.
➢ Prepares charts/superbills for next day appointments.
➢ Assists other front office personnel as needed.
➢ Makes calls to patients on the recall list and schedules appointments accordingly.
➢ Performs other duties as required.

RESPONSIBILITIES:
Patient Check-out
1. Primary Duties
➢ Presents and collects fees, posts charges and payments,and makes future appointments.
➢ Completes daily balancing duties for the billing department.
➢ Counts and maintains cash drawer daily.
➢ Keys tickets for all patients seen the same day.
➢ Backs-up phones.
➢ Stocks and keeps check out area and work area clean.
➢ Backs up check-in with benefit and chart prep.

2. Secondary Duties
➢ Handles check-in station and appointment station as needed (especially during lunch hours). If scheduled for any of the other stations, performs the duties that go with that station.

3. Clerical
➢ Places telephone calls to no-show appointments; reschedules as needed.
➢ Provides support on telephones and schedules appointments.
➢ Inspects the reception room for neatness.
➢ Performs other duties as required.
➢ Assists other front office personnel as needed.

➢ Makes calls to patients on the recall list and schedules appointments accordingly.

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Patient Access Occupations: 1 year (Required)

Work Location: In person

Salary : $14