What are the responsibilities and job description for the Hotel General Manager position at Williamsport Hospitality LLC?
Overview
We are seeking a dynamic and experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a deep understanding of hospitality management. As the General Manager, you will be responsible for ensuring exceptional guest experiences while managing staff, budgets, and overall hotel performance. This role requires a passion for hospitality and a commitment to maintaining high standards in service and operations.
Duties
- Lead and manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Develop and implement strategies to enhance guest satisfaction and drive revenue growth.
- Oversee hiring, training, and performance management of staff, fostering a positive work environment.
- Ensure compliance with health, safety, and sanitation regulations.
- Monitor financial performance, including budgeting and forecasting, to achieve profitability targets.
- Address guest inquiries and complaints promptly and professionally to ensure a positive experience.
- Collaborate with marketing teams to promote the hotel’s services and special events.
- Maintain strong relationships with vendors and suppliers to ensure quality service delivery.
Requirements
- Proven experience in hotel management or a similar leadership role within the hospitality industry.
- Strong knowledge of human resources practices related to recruitment, training, and employee relations.
- Excellent leadership skills with the ability to motivate and develop a diverse team.
- Multilingual or bilingual proficiency is preferred to cater to a diverse clientele.
- Exceptional phone etiquette and communication skills for effective guest interaction.
- Familiarity with front desk operations and resort management is advantageous.
- A passion for hospitality with a focus on delivering outstanding guest experiences.
- Ability to work flexible hours, including weekends and holidays as required by hotel operations.
Join us in creating memorable experiences for our guests while leading a dedicated team in an exciting hospitality environment!
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Rotating weekends
Work Location: In person
