What are the responsibilities and job description for the Automotive Service Writer **No Nights or Weekends position at Willoughby Hills Auto Repair?
Automotive Service Writer in Willoughby Hills, Ohio
Are you passionate about cars and customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? We are seeking a dynamic and customer-oriented Automotive Service Advisor to join our busy shop in Willoughby Hills, Ohio.
We take pride in providing top-notch automotive repair and maintenance services to our valued customers. Our team is dedicated to delivering exceptional service and ensuring our clients' vehicles are safe and running smoothly. We are a well-established and respected shop in the Willoughby Hils community, known for our commitment to quality workmanship and outstanding customer experiences.
Responsibilities:
- Greet customers with a friendly and professional demeanor, ensuring a positive first impression.
- Listen attentively to customers' concerns, questions, and vehicle issues, providing empathetic and helpful assistance.
- Provide clear and detailed explanations of recommended repairs and maintenance to customers, addressing any questions or concerns they may have.
- Prepare accurate and comprehensive service estimates, considering parts, labor, and potential timeframes.
- Collaborate with our skilled technicians to schedule and prioritize repair and maintenance work, ensuring efficient and timely service completion.
- Maintain detailed and organized records of customer interactions, vehicle history, and service recommendations.
- Keep customers informed about the status of their vehicles, including any unexpected delays or changes to the service plan.
- Coordinate the pickup and delivery of vehicles, ensuring a seamless experience for customers.
- Uphold our shop's reputation for excellence by ensuring every customer leaves satisfied with their service experience.
Qualifications:
- Previous experience as an Automotive Service Advisor or related customer service role is preferred.
- Strong knowledge of automotive terminology, repair processes, and maintenance practices.
- Excellent interpersonal and communication skills, both verbal and written.
- Exceptional customer service skills and a genuine desire to help customers with their automotive needs.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Proficiency in using computer software for creating estimates, tracking service history, and communicating with customers.
- A valid driver's license and clean driving record.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- Positive and collaborative work environment.
- Employee discounts on services and products.
If you're ready to join a team that values customer satisfaction, teamwork, and automotive expertise, we invite you to apply for the position of Automotive Service Advisor. To apply, please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this role or stop in and apply in person. We look forward to reviewing your application!
Job Type: Full-time
Pay: $52,321.00 - $76,841.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- No nights
Work Days:
- No weekends
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $52,321 - $76,841