What are the responsibilities and job description for the Systems Operations Manager position at Willow Bridge Property Company?
Overview
If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 200,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Systems Operations Manager. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and colleagues. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.
Responsibilities
Position Overview
This role is integral in improving systems operational efficiency across Willow Bridge Property Management. The Systems Operations Manager will report to the Sr. Director, Systems Operations & Performance. This role will connect business requirements with technical solutions, ensuring the effective implementation and improvement of critical systems throughout the organization. In this role, you will have an integral role in project execution, communicate stakeholder needs to technical teams, and contribute to the strategic roadmap.
Key Responsibilities
Critical Skills & Qualifications
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 200,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Systems Operations Manager. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and colleagues. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.
Responsibilities
Position Overview
This role is integral in improving systems operational efficiency across Willow Bridge Property Management. The Systems Operations Manager will report to the Sr. Director, Systems Operations & Performance. This role will connect business requirements with technical solutions, ensuring the effective implementation and improvement of critical systems throughout the organization. In this role, you will have an integral role in project execution, communicate stakeholder needs to technical teams, and contribute to the strategic roadmap.
Key Responsibilities
- Develop in-depth knowledge of operational programs and processes.
- Stay informed about company processes and requirements to strategically problem-solve.
- Be a key contributor to system and program rollouts.
- Serve as a subject matter resource and point of contact for company operational systems and programs.
- Collaborate with the Learning and Systems Operations & Performance teams to ensure that the functionalities needed for the different systems are delivered and aligned with the business requirements and objectives, ensuring effective coordination and collaboration.
- Ensure prompt resolution of issues that occur post-implementation of programs or process improvements with internal and external stakeholders.
- Escalate critical issues to management teams as needed.
- Define key performance indicators to best evaluate and measure performance of programs.
- Identify opportunities to enhance and optimize systems and management software programs.
- Review, track and report on KPIs for new and existing property systems and programs.
- Identify, analyze, and mitigate project risks during the pilot and rollout process.
- Maintain and evaluate product performance metrics and recommend improvements.
- Perform other essential responsibilities or tasks as assigned by Sr. Director, Operations & Performance.
Critical Skills & Qualifications
- At least 5 years of property management experience including in-depth knowledge of all property management systems and programs that are performed at a site level.
- Proficient in Microsoft Word, Excel, Power Point, Yardi, Entrata, OneSite.
- Bachelor’s Degree preferred.
- Possess technical expertise to understand technology requirements specific to multifamily property management.
- Excellent verbal and written communication skills required. Exceptional listening skills, ability to problem solve, and patience with team members of all skill levels.
- Demonstrated ability to work with multiple priorities and prioritize effectively to ensure successful completion of projects.
- Highly motivated self-starter capable of working independently and in a team environment.
- Ability to travel up to 25%.
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
