What are the responsibilities and job description for the Yardi Application Support Analyst - Tier 3 position at Willow Bridge Property Company?
Overview
If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Tier 3 Yardi Application Support Analyst to oversee support to a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Briedge Property Company's Property Management systems, including Yardi 7s, Rent Cafe/CRM, and Payscan.
We are looking for a subject matter expert to join our Yardi Support team in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data service via phone/emails.
Responsibilities
Day-to-Day Responsibilities:
Primary role is to work with Willow Bridge property management personnel to assist them with questions or problems they have with Willow Bridge Property Management Systems, Yardi 7s, Rent Cafe/CRM, Payscan, and OneSite:
Qualifications:
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Tier 3 Yardi Application Support Analyst to oversee support to a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Briedge Property Company's Property Management systems, including Yardi 7s, Rent Cafe/CRM, and Payscan.
We are looking for a subject matter expert to join our Yardi Support team in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data service via phone/emails.
Responsibilities
Day-to-Day Responsibilities:
Primary role is to work with Willow Bridge property management personnel to assist them with questions or problems they have with Willow Bridge Property Management Systems, Yardi 7s, Rent Cafe/CRM, Payscan, and OneSite:
- Investigating system or data problems and taking corrective action in the system
- Assist testing new software releases
- Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
Qualifications:
- Bachelor's Degree a plus, preferably in Information Technology, Business, or Real Estate.
- Minimum 5 years Yardi support experience.
- Working knowledge of the following systems: Yardi 7s, Rent Cafe/CRM, and Payscan.
- Excellent communication, verbal & written skills
- Basic PC skills
- Working knowledge of Excel, PowerPoint, and Word
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
- This position is remote eligible within the United States
