What are the responsibilities and job description for the Guest Experience & Community Relations Coordinator position at Willow Creek Community Church?
Description
Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about helping people take next steps to love God, love people, and change the world. Fighting poverty and injustice so that lives are transformed and Jesus is known is the mission of the Willow Creek Care Center. We live out this mission by sharing the hope and love of Christ while meeting basic needs and offering long-term solutions that empower people toward a more stable future.
As the Guest Experience Coordinator you will exercise your hospitality and communication skills to oversee guest experience both inside the Willow Creek Care Center (Marketplaza and the Kids Zone) and outside the Care Center (cultivating relationships with schools, community organizations, and businesses to enhance guest experience). Your strong skills in developing and discipling others will be used to shepherd, train, equip and communicate with volunteers who play a role in guest experience (Hospitality & Kids Zone Teams) at the Care Center, ensuring a hospitable environment and experience.
The salary range for this position is $44,000 - $60,000 annually and is dependent upon levels of experience and/or education. Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more.
Job Responsibilities
Well-trained, sufficiently-staffed, and compassionate teams of Guest Experience volunteers (Hospitality and Kids Zone)
A highly dignified and hospitable Care Center experience reflective of the diversity of guests we serve
Robust community partnerships that increase guest access to services
Requirements
Preferred Skills and Experience
Skills/Competencies
Bachelor's degree and nonprofit experience preferred
Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about helping people take next steps to love God, love people, and change the world. Fighting poverty and injustice so that lives are transformed and Jesus is known is the mission of the Willow Creek Care Center. We live out this mission by sharing the hope and love of Christ while meeting basic needs and offering long-term solutions that empower people toward a more stable future.
As the Guest Experience Coordinator you will exercise your hospitality and communication skills to oversee guest experience both inside the Willow Creek Care Center (Marketplaza and the Kids Zone) and outside the Care Center (cultivating relationships with schools, community organizations, and businesses to enhance guest experience). Your strong skills in developing and discipling others will be used to shepherd, train, equip and communicate with volunteers who play a role in guest experience (Hospitality & Kids Zone Teams) at the Care Center, ensuring a hospitable environment and experience.
The salary range for this position is $44,000 - $60,000 annually and is dependent upon levels of experience and/or education. Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more.
Job Responsibilities
- Lead the Hospitality team; shepherding, recruiting, equipping, and regularly communicating with Hospitality volunteers
- Lead the Kids Zone team; shepherding, recruiting, equipping, and regularly communicating with Kids Zone volunteers ensuring the kid spaces and programs are open, accessible, safe, fun, and engaging
- Ensure Greater Chicago Food Depository compliance of Intake process and our church database
- Create and foster high-quality, hope-infused, dignity-filled guest experiences within the Care Center’s plaza providing amazing unreasonable hospitality and leading holiday/seasonal initiatives
- Foster existing partnerships while growing new relationships within the community designed to enhance Care Center guest opportunities and experiences, including collaborations with local schools and community organizations
- Participate in staff coverage rotation, team meetings, and CC-wide events planning & execution
Well-trained, sufficiently-staffed, and compassionate teams of Guest Experience volunteers (Hospitality and Kids Zone)
A highly dignified and hospitable Care Center experience reflective of the diversity of guests we serve
Robust community partnerships that increase guest access to services
Requirements
Preferred Skills and Experience
Skills/Competencies
- Ability to hold both people & processes
- High EQ-able to discern where people should be placed in a role with considerate communication and care
- Pro active, service oriented, & relational leadership, centered with guest focus
- Strong interpersonal skills
- Strong communication skills
- Recruiting & motivating volunteers
- Strong ability to problem solve
- Spiritually Mature: Deep relationship with God and sees the vision of community and fighting poverty & injustice as an integral part of the gospel
- Self-Aware: Knows where they have weaknesses, and finds others to fill in those gaps
- High Emotional and Cultural Intelligence: Self-awareness and the ability to quickly read and respond healthfully to people who are different than you
- Action-oriented: Thrives in high-challenge situations, highly responsible, and able to make progress in multiple areas at the same time
- Team-oriented: Strong team player who can bring their absolute best to staff and volunteer teams
- Compassionate and firm
- Approachable: welcoming with strong interpersonal skills
- Well organized
- Ongoing learner: can take direction & feedback & has a great desire to learn
- Hard working: drive for results & able to persevere
- Encourager: motivating, able to recruit volunteers & develop them
Bachelor's degree and nonprofit experience preferred
Salary : $44,000 - $60,000
