Assistant Clubhouse Manager/ Assistant Front of the House Manager

We are seeking enthusiastic Assistant Clubhouse Manager/Assistant Front of the House Manager to join WILLOW CREEK COUNTRY CLUB. The primary responsibility of this role is to provide excellent customer service and creating experience to our members.

• Minimum of 2 years managing in a Restaurant or Banquet setting (experience in a Fine Dining, Private Club, Hotel or Resort is a plus)
• Experience in training, mentoring, disciplining and overseeing a team of 25-35 employees during fall, winter and spring season.
• Managing a team of 50-60 employees during the summer season (golf season).
• Skilled at managing multiple departments during the summer season, including Restaurant, Events, and Snack Bar.
• Flexible availability with a willingness to workdays, nights, weekends, and holidays as needed.
• Strong organizational skills with a keen eye for detail and able to follow instructions effectively and capable of delegating tasks and providing clear, straightforward direction to team members.
• Capable of booking, planning, and managing events alongside the Banquet Captain and staff.
• Capable of managing on-the-floor operations while also handling administrative tasks.
• Skilled in creating staff schedules that align with employee availability and business needs, while staying within budget.
• Experience with ZoomShift scheduling is a plus, but not required
• Experience with Northstar Club Management Software is preferred but not mandatory.
• Experience with timecard approvals and payroll processing. Experience with Paylocity is a plus but not required.
• Capable of designing food and drink menus with precise pricing. Setting up buttons in the POS system.
• Responsible for conducting monthly beverage inventory and weekly ordering of beverages and select food items.
• Mid to high-level wine and liquor knowledge is preferred, but not mandatory.
• Proficient in using Microsoft Outlook, Teams, Word, and Excel.
• Committed to daily staff training and continuously seeking improvements to enhance the dining experience for Members.
• Can provide performance reviews and handle staff discipline.
• Professional appearance and demeanor.
• Outgoing personality with comfort in speaking at employee meetings and engaging with Members.
• Ambitious and eager to advance in your career.
• A diplomatic team player who builds strong relationships with Members, guests, committees, the Board of Directors, and fellow staff.
• Friendly and approachable, ready to address concerns from both Members and staff in a timely and effective manner.
• A confident, resourceful leader with high energy and a proactive attitude.
• Passionate about delivering value and ensuring Member satisfaction, always looking for ways to enhance their experience.
• Highly organized and detail-oriented, with the ability to multitask and perform well under pressure.
• Available to work late to finalize billing for events (Member Events, Weddings, Corporate) and assist with closing the Restaurant End of the Day Report.
• Available to stay late to secure and arm the building.

Summary:

• We’re looking for someone to enhance our food and beverage operations and elevate our members’ dining experiences. The ideal candidate will have a strong background in creating and implementing top-notch F&B training programs that consistently exceed expectations.
• As the Assistant Clubhouse Manager, you'll take charge of the Club’s dining services and oversee all Front of House operations across the club, including Member Dining, Banquet events, and the Snack Bar. This role requires a hands-on approach and a focus on daily operations, but also calls for a creative and strategic mindset. You’ll collaborate closely with other departments to continually improve our service standards.
• You’ll also manage the Snack Bar at the Pool Facility and work day-to-day with the Clubhouse Manager and Executive Chef to ensure we’re always surpassing member expectations. Key responsibilities include hiring, training, supervising, and motivating staff, as well as fostering a skilled and engaged service team. Building strong relationships with our members and being actively involved with the staff are essential parts of this role.

Work-Life Balance:

During the golf season, you can expect an average of about 45-50 hours per week. Some weeks may be shorter, while others could be longer. You’ll be managing different business cycles, allowing you to balance work with your personal life. We understand that family is a priority, but work is also important. The typical schedule will be Wednesday through Sunday from 12 PM to 10 PM, though this may adjust based on club activities and events.

Perks:

You’ll be working in a beautifully rebuilt clubhouse, surrounded by members who truly appreciate your efforts and enjoy getting to know you. You’ll take pride in sharing where you work! Your hard work will be recognized with opportunities for pay advancement through positive performance reviews. Plus, you’ll have the chance to learn all aspects of the Club's food and beverage operations, paving the way for greater responsibilities and career growth.

Benefits:

• Health and dental insurance
• 401(k) matching after your first year
• Paid vacation as outlined in the employee manual
• Cell phone reimbursement
• Free meals while you’re on shift
• Yearly End of the Year Bonus
• Golf and swimming pool privileges on Mondays.

Compensation:

Your compensation will reflect your experience and can be quite rewarding based on your performance and the value you bring to our team. We believe in recognizing hard work and dedication. If you’re ready to put in the effort and contribute meaningfully, we’ll take notice and ensure you’re rewarded. Salary will be tailored to your experience.

Schedule:

• 8, 10, or 12-hour shifts-
• Day and Night- Depending on Business Needs
• Holiday and Weekends work REQUIRED
• Wednesday-Sunday Shift.
• A few Monday shifts during the summer season and Tuesdays in December for the big holiday parties.

Work Location: In-person

Clubhouse Operation Information:

January- February (Closed on Mondays and Tuesdays. Open Wednesday through Sunday)

Annual closure during the first two weeks of January for the year-end reports and clean-up.

March-November (Closed on Mondays only but open on Private Golf Outing, Open Tuesday through Sunday)

Golf Season: May- October subject to change with weather conditions

December: Busy month with Holiday Parties

Willow Creek Country Club

8505 Willow Creek Drive Sandy, Utah 84093

801-942-1954