What are the responsibilities and job description for the Guest Services Associate position at Willow Valley Associates?
Description
Part Time positions available!
Be part of team that creates a clean, safe, and welcoming environment for our guests!
The Hilton discount travel program is a great benefit we offer!
Responsibilities include the following :
- Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest / Group messages and hotel room block
- Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup / delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
- Supplies information to callers and records messages.
- Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
- Completes Daily Shift Checklist, keeps records of room availability and Guest's accounts.
- Responsible for maintaining accurate Front Desk cash drawers / Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest's valuables in safe deposit box at their request.
- Records and delivers all wake up calls.
- Drives a company vehicle as needed.
- Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
- Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business
Requirements
Supervisory Responsibilities
This position has no supervisory responsibilities
Education and / or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and / or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver's License
