What are the responsibilities and job description for the Guest Relations position at Willow Valley Communities?
Overview
Willow Valley Communities is hiring a Guest Relations team member at our Guest Suites. This team member would be responsible for greeting guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Guest Relations team provides a first impression, setting the tone for an exceptional customer experience.
Opportunities with WVC:
- Tuition Reimbursement
- Scholarships
- Weekly Pay
- PTO benefits; earn a day of PTO for your birthday!
- TM Events and Recognition
- Plus many more
Wage:
- From $15/hr based on experience
Responsibilities:
- Greet and welcome guests upon arrival and when entering and leaving the building.
- Checks guests in/out, answers questions and provides support for the use of the amenities.
- Assist with luggage and packages to and from vehicles in the entrance circle if needed. Provide use of luggage carts to guests.
- Help to create a positive guest experience, personalizing interactions whenever possible.
- Maintain a professional manner and appearance.
- Answer incoming calls, determine purpose of call and if necessary transfers request to additional personnel.
- Speak with all using a clear and professional language and answer telephones using appropriate telephone etiquette.
- Use of the onsite 2-way radio – communication between departments for emergencies.
- Offer suggestions about the WVC property and amenities.
- Provides concierge style services, such as offering dining and amenity reservations or suggestions giving directions, helping to facilitate interactions with communities personnel, etc.
- Assist with special requests. Perform guest services with a customer focused attitude regardless of the request.
- A working knowledge of (reservation) software or ability to learn software, databases and web based applications as required.
- A working knowledge of Microsoft Office - Excel and Publisher – for documentation and sign updates.
- Takes payments for services and reconcile daily reports.
- Monitor the supplies in the Business Center; replenish if needed.
- Assist guests with use of fitness equipment when asked. Room use is for guests over the age of 14 yrs. Monitor the space for correct usage of equipment and tidy area after use if necessary.
- Follows security procedures and monitors guest’s safety when entering/exiting the building.
- Follow all company policies and procedures and report accidents, injuries and unsafe work conditions to Lead Guest Relations or General Manager.
- Knowledge of fire safety and evacuation plans.
- Maintain a neat and tidy appearance of the desk and the lobby.
- Responsible to submit maintenance requests for WVC property.
- Responsible to submit IT service for WVC computers and printers.
Qualifications:
- High School diploma or GED
- Concierge experience is preferred, excellent customer service skills required
Hours:
- Part Time
Schedule:
- Every other weekend 8:00am-4:00pm
Location:
- The Guest Suites of Willow Valley Communities
- 211 Willow Valley Square, Lancaster, PA 17601
Salary : $15
