What are the responsibilities and job description for the Front Desk Agent position at Willowdale Holistic Center?
Position Overview
Willowdale Holistic Center is seeking a friendly, organized, reliable, and computer savvy Front Desk Wellness Associate to join our team. The ideal candidate will serve as the first point of contact for clients, providing excellent customer service while supporting the day-to-day operations of our center. This role requires a passion for wellness, attention to detail, and the ability to multitask in a calm and welcoming environment.
Key Responsibilities
Client Relations
- Greet and welcome clients warmly as they arrive at the center.
- Answer questions about the Energy Enhancement System (EES), including its benefits and how it works.
- Assist clients with scheduling appointments and managing bookings.
- Provide information on center services, events, and memberships.
Administrative Duties
- Process customer payments accurately and efficiently.
- Maintain accurate records of appointments and transactions.
- Respond to inquiries via phone, email, and in-person in a timely manner.
Facility Maintenance
- Clean the EES room after each session, including wiping down chairs and replacing blankets, and towels.
- Ensure that the facility is clean, stocked with necessary supplies, and presentable.
- Wash, dry, and fold blankets to ensure cleanliness and readiness for clients.
Operational Support
- Perform opening and closing duties, ensuring the center is secure and prepared for the next day.
- Assist with inventory management for supplies.
Qualifications
- Customer Service Experience: Prior experience in a front desk or client-facing role, preferably in a wellness or hospitality setting.
- Passion for Wellness: Interest or experience in holistic health and wellness practices, specifically the Energy Enhancement System.
- Attention to Detail: Ability to maintain cleanliness and organization.
- Technical Skills: Proficient in using scheduling software, payment processing systems, and email.
- Physical Stamina: Capability to lift light items such as blankets and supplies and perform light cleaning duties.
- Reliability: Must be punctual and dependable for scheduled shifts.
What We Offer
· A supportive and tranquil work environment.
· Opportunities to learn about and experience holistic wellness practices.
· 50% off EES Sessions, 25% off Workshops, and 15% off Massage and Reiki services.
· Competitive pay ($20/hr) and/or EESystem session credits (2hrs work = 1 hour of EES)
· Flexible scheduling options.
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $20