What are the responsibilities and job description for the Telecommunications Solutions Architect (TELUS Digital) position at WillowTree?
Who We Are
NYSE : TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.
Location & Flexibility
The Telecom Architect role is an integral part of our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity based in St. Louis, MO .
The Opportunity
We are seeking a Telecom Architect with extensive expertise in Order Management Systems (OSM), Unified Inventory Management (UIM), and Automated Service Activation (ASAP), along with Java and Microservices. The ideal candidate will have a deep understanding of telecom billing systems such as CSG and Amdocs and a proven track record of designing and implementing large-scale enterprise applications.
Responsibilities
- Architect, develop, configure, and test Order Management Applications with a strong focus on Oracle OSM, UIM, and ASAP.
- Design and implement OSM cartridges using Oracle Design Studio on Eclipse IDE.
- Develop scalable and high-performing Java-based Microservices for telecom applications.
- Build and optimize telecom billing integrations (CSG, Amdocs) within enterprise environments.
- Leverage XML technologies (XQUERY, XPATH, XSLT) for data transformation and service orchestration.
- Implement and maintain Java web services (SOAP, WSDL, RESTful APIs) to ensure seamless system
communication.
Qualifications
Bonus Points
Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.
Why TELUS Digital?
TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :
Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS Digital offers rewarding benefits, which may vary per job function, such as :
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
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