What are the responsibilities and job description for the Service Writer position at Willowwood Service Center?
Job Summary
We are seeking a motivated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring that their vehicle service needs are met efficiently and effectively. This role requires strong communication skills, mechanical knowledge, and a passion for providing excellent customer service in a fast-paced environment.
Responsibilities
- Greet customers and assess their vehicle service needs through effective communication.
- Document customer concerns and relay information to the service technicians accurately.
- Provide estimates for services required, utilizing skills in auto estimating and automotive diagnostics.
- Upsell additional services or products based on customer needs and vehicle maintenance requirements.
- Maintain detailed records of services performed, parts used, and customer interactions.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Stay updated on dealership promotions, new products, and industry trends to better assist customers.
Experience
- Previous experience in a dealership or automotive service environment is preferred.
- Strong background in sales, with an emphasis on upselling automotive services.
- Familiarity with diesel engine repair and vehicle maintenance practices is a plus.
- Mechanical knowledge is essential for understanding customer needs and providing accurate estimates.
- Proficiency in automotive diagnostics to effectively communicate issues to technicians.
Join our team as a Service Writer and be part of a dynamic environment where your skills can shine while helping customers keep their vehicles running smoothly!
Job Types: Full-time, Part-time
Pay: $56,219.00 - $60,950.00 per year
Expected hours: 40 per week
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $56,219 - $60,950