What are the responsibilities and job description for the Branch Coordinator position at WillScot?
At WillScot (NASDAQ WSC), our 4000 people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240 locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.
Environment, Health & Safety
- Comply with Environmental Health & Safety Policies
Customer Service
- Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
- Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
- Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
- Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
- Facilitate efficient Delivery and Return processes to ensure seamless operations.
- Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
- Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
Office Operations
- Manage Location Accounts Payable process to include:
- Investigate invoices that do not match POs and reconcile discrepancies.
- Manage local service contracts, blanket POs, etc.
- Prepare required PO reporting and documentation consistent with policy.
- Issue and receive POs within standard response times.
- Manage Location Month-End Close processes to include:
- Reconciliation of delivery and installation (D&I) reports,
- Risk management reporting (accidents, OSHA, DOT, etc.)
- Fleet inventory reconciliation.
- General office/facilities/administrative duties to include:
- Ordering/receipt/inventory of office supplies
- Facilitating IT Help Desk assistance for branch employees as required.
- Receiving and distributing incoming mail and/or deliverables.
- Facilitating location employee timeclock use and reporting
- Collaborating with HR and Managers in onboarding new hires.
- Other duties as assigned.
Inventory & Material Coordination (as applicable):
- Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
- Assisting in branch inventories.
- Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
Requirements:
- High school diploma or GED
- 3 or more yearsa applicable experience
- MS Office (Excel/Word/Outlook) proficiency
- Experience working effectively with customers and vendors by phone, email, Zoom, etc.
- Strong service orientation, active listening,
- Excellent oral/written communication skills
- Vendor negotiation experience (price, timing, etc.)
- Ability to follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving for positive outcomes
- Experience building sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred:
- College Degree
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
Occasional travel may be required.
Personal Characteristics:
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.
