What are the responsibilities and job description for the Employee Benefits Specialist position at Wilshire Benefits Group Inc?
Description
Are you a detail-oriented multitasker looking for a meaningful career with growth opportunities? Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team.
In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!
Your role will involve wearing many hats, including:
- Enrollment Master: Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy.
- Verification Pro: Ensure enrollments are received by carriers through various systems
- Benefit Guru: Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours!
- Carrier Liaison / COBRA specialist: Act as the bridge between members and insurance carriers to resolve claims and service issues
- Email Champion: Manage the advocacy inbox and meticulously document tasks
- Service Excellence Hero: Deliver exceptional service to our internal and external clients
- Creative Communicator: Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets
At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!
Requirements
Our ideal candidate will bring the following skills and abilities to the role:
- 1 years of experience working with employee health insurance benefits
- Strong data entry and accuracy skills / experience working with detailed data
- Ability to create, edit, and proofread documents
- Proven experience responding to client and/or employee support requests
- Passion for delivering exceptional customer service
- Ability to diligently track and maintain data / consistently populate internal systems, and stay organized
- Passion for and commitment to delivering exceptional customer service
- Ability to work independently and as a team member to adapt to varying client needs
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
- Willing to work onsite
- Bachelor’s degree preferred
- Licensed in Life and Health a plus
- Employee Navigator / benefits administration knowledge helpful
- Experience in MS Publisher preferred
Salary : $20 - $28
