What are the responsibilities and job description for the Assistant Office Manager II - N. Mt. Juliet Road Office position at Wilson Bank & Trust?
Assistant Office Manager II - N. Mt. Juliet Road Office
The purpose of this role is to work closely with the Office Manager for overall management of retail office. This includes assisting in developing team members to deliver exceptional customer experience while understanding and complying with regulations, policies, and procedures. Assistant Office Managers are responsible for the office’s operational soundness and also oversee the Office’s sales program.
Job Duties and Responsibilities:
- Ensures the office is operationally sound relative to all deposit functions
- Ensures that the deposit team is trained and competent in explaining all products and services offered
- Routinely and consistently provides guidance and development for the deposit team
- Coaches and mentors team to deepen customer relationships
- Manages sales and service goal
- Serves as back up for CSRs, Personal Bankers, and Community Bankers
- Serves as office subject matter expert of Bank’s deposit products, deposit software, policies/procedures, and rules/regulations relative to consumer and business deposit accounts
- Serves as back up to Office Manager
- Resolves employee and customer conflicts, in a timely manner
- Collaborates with Office Manager to identify and work business development opportunities
- Actively participates in employees’ performance reviews
- May facilitate consumer loan requests
- Responsible for resolution of Office’s deposit exceptions
- Participates in community involvement activities
- Attends Bank meetings, as required
- Other duties, as assigned
- Adheres to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Is a strong participant in community events
Job Requirements and Qualifications:
- High School diploma or GED
- Five years’ banking experience preferred
- Minimum of 3 years of previous Assistant Office Manager experience
- Leadership skills, including communication and collaboration, to successfully lead a team, in a positive, professional and efficient manner
- Solid knowledge and understanding of bank operations, policies, and procedures
- Basic problem-solving ability, critical thinking skills, and quick decision-making capabilities
- Sales and service-minded approach with ability to support and achieve goals.
- Ability to work in a fast-paced office environment; management of time-sensitive deadlines is required
- Ability to work extended hours, participate in community events, engage in public speaking, and undertake other assigned duties
- Ability to engage team
- Ability to coach and mentor team to deepen customer relationships
- Ability to back up Office Manager duties
- Ability to resolve employee and customer conflicts
- Ability to effectively identify business development opportunities
