OUTSIDE SALES ACCOUNT MANAGER

Description

Role Summary:

The Outside Sales Account Manager is responsible for selling lumber and building materials to local builders and remodelers while building and maintaining strong customer relationships. This role requires a proactive sales approach, technical knowledge of construction materials, and the ability to manage the sales process from start to finish. The OSAM will act as a strategic partner to customers, providing material estimates, job site visits, and expert consultation to ensure project success.

Scope of the Position:

The OSAM will be based at the Fairview, TN site and is required to travel to job sites at least 50% of the time. Success in this role requires a high level of autonomy, strong relationship-building skills, and the ability to provide solutions that align with customers' needs and the company's strategic goals.

Key Responsibilities:

Sales & Customer Management

• Sell lumber and building materials, ensuring customer needs are met with quality products and solutions.
• Develop and maintain relationships with builders, remodelers, and key decision-makers.
• Conduct regular job site visits to ensure project requirements are met and identify new opportunities.
• Generate accurate material estimates and provide recommendations based on project specifications.
• Serve as the primary point of contact for customer inquiries, ensuring excellent service and prompt issue resolution.

Business Development & Growth

• Identify and cultivate new customer relationships to expand the client base.
• Develop and execute a personal sales growth plan aligned with Wilson Lumber’s business objectives.
• Work closely with Inside Sales and Counter Sales teams to coordinate sales efforts and maximize opportunities.
• Leverage CRM tools (e.g., BisTrack) to track sales activity, manage accounts, and forecast business opportunities.

Operational & Administrative Duties

• Manage the entire sales process, from quoting to order fulfillment, ensuring a smooth customer experience.
• Stay updated on industry trends, building codes, and material specifications to serve as a knowledgeable resource.
• Read and interpret blueprints and project plans to provide accurate take-offs and estimates.
• Ensure all sales activities align with company SOPs, pricing policies, and strategic goals.
• Provide backup for Counter Sales and coordinate with Outside Sales team members when needed.

Position Qualifications

Skills & Competencies

• Strong interpersonal and communication skills to effectively engage customers and internal teams.
• Proven ability to negotiate and close sales while maintaining long-term customer relationships.
• Detail-oriented with strong multitasking and problem-solving skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to read and interpret blueprints and material estimates.
• Experience using CRM or ERP systems (BisTrack knowledge is a plus).

Education & Experience

• Preferred: Bachelor’s degree in business, Sales, or Construction Management.
• Required: Minimum of 3 years of B2B sales experience, preferably in building materials or construction.
• Knowledge of construction and lumber products is a strong plus.

Physical Requirements

• Frequently sitting, standing, and walking.
• Ability to travel to job sites and adapt to various work environments, including production areas.

Qualifications