What are the responsibilities and job description for the Customer Service/Shipping and Receiving/Sales Suppport position at Wilson Medical Specialites?
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with order fulfillment, shipping and receiving, and ensure that customer inquiries are handled efficiently. Your ability to communicate effectively and manage multiple tasks will be crucial in maintaining high levels of customer satisfaction.
Responsibilities
- Manage incoming calls, emails, and messages from customers promptly and professionally.
- Process orders accurately through our MRP system.
- Assist with order picking, stock management, and inventory control.
- Coordinate shipping and receiving activities to ensure timely delivery of products.
- Utilize warehouse equipment such as pallet jacks.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Provide feedback on processes to enhance efficiency in order fulfillment.
Skills
- Proficiency in warehouse operations including order fulfillment, shipping, receiving, and stock management.
- Strong organizational skills with attention to detail in managing inventory.
- Excellent communication skills to interact effectively with customers and team members.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Problem-solving skills to address customer inquiries efficiently.
- Proficient in Excel.
- Ability to provide detailed reporting.
Join us in delivering outstanding service while contributing to a dynamic team environment!
Job Type: Full-time
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Language:
- English (Preferred)
Ability to Commute:
- Bellevue, WA 98007 (Required)
Ability to Relocate:
- Bellevue, WA 98007: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $32