HVAC Service Manager

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing.  We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio.  Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

Why Choose The Wilson Companies

• Compensation - Top of market pay among our industry
• Medical Insurance –  We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
• Work life balance – Two weeks of PTO after 90 days, 7 paid holidays
• 401k Plan with a 3% match.
• $1500 ongoing education/training credit per year

Our Core Values

Betterment 

The ambitious pursuit of winning individually and as a team.

Accountability

We do what we say we are going to do.

Teamwork

Winning only happens when we work as a team.

Transparency 

We sell through education- not fear.

Position Overview

The HVAC Service Manager is responsible for management activities and the developmental plans for the service department. The position is also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service in accordance with quality, customer satisfaction, profit objectives, and directives. The Service Manager is responsible for coordinating with the Senior Leadership team, technician, dispatcher, and the customer.

Key Responsibilities

The essential functions include, but are not limited to the following: 

• Supervise and lead the Service crew
• Directly responsible for interviewing, training, managing, and evaluating technicians
• Conduct job site visits with technicians and provide feedback
• Communicate and monitor goals
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Provide statistical and performance feedback and coaching on a regular basis to each team member; verbally and in writing.
• Write and administer performance reviews for skill improvement
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all team members comply with OSHA safety standards
• Verify materials cost and stay current with price changes from suppliers to ensure that jobs are correctly costed, and margins and price integrity is maintained.
• Manage and stay within department budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Carry out additional duties assigned by the Trade Manager
• Visit customer homes to ensure proper measurements for sold projects. 
•  Always be safety conscious both on the job and while driving. 
•  Participate actively in all training exercises, morning meetings. 
•  Live the Core Values in every interaction 
• Other duties as assigned

 Minimum Qualifications

• High school diploma/GED required 
• Associate degree preferred but not required
• Minimum 2 years management experience
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Tech savvy and proficient in using Share Site, Service Titan, Google Suite
• Must pass random drug testing
• Excellent interpersonal communication skills on a technical level 
• Able to work both independently and as part of a team  
• General knowledge of basic home service needs
• General knowledge of power tools and techniques for care and safe use
• Demonstrable knowledge and skills for HVAC installation, troubleshooting, maintenance and repair of systems and equipment

Work Environment and Physical Demands

• Office environment; sitting and standing throughout the shift

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting:

https://www.wilsonplumbingandheating.com/

We are an Equal Opportunity Employer