Game Operations Supervisor

Description

• Directly supervises Game Attendants; Carries out supervisory responsibilities in accordance with the SOP’s, MICS, TICS and expectation guide
• Interviews, hires and trains employees; plans, assigns and directs work; appraises performance; rewards and coaches employees; addresses complaints and resolves problems
• Develops and monitors work schedules for Gaming Attendants
• Coaches, recognizes and holds employees accountable for meeting or exceeding the goals
• Resolves employee and/or guest issues that arise during the shift; Communicates and escalates issues are warranted
• Performs TITO fills and verifies jackpots as required by Minimum Internal Control procedures
• Ensures that all logs, shift reports, documents and other required paper work and forms are completed timely, accurately and are routed properly
• Works effectively with other casino support personnel to ensure guest satisfaction and service quality
• Maintains effective communication with all casino and property personnel as required
• Assures compliance with all Internal Controls as well as Company, departmental and safety policies, procedures and regulations
• Performs functions of Gaming Attendants including verifying transactions as needed; Issues patron complimentaries in accordance with established guidelines
• Resets machines and repairs minor malfunctions on games
• Maintains awareness and effectively communicates to staff, property-wide/company promotions, events and programs
• Ensures the physical condition of the gaming floor premises is maintained in a safe, clean appearance
• Ensures that all applicable Standard Operating Procedures, Tribal Internal and Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times without deviation
• Protects all assets with Gaming Department
• Other duties and responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required

• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required

• Six (6) months gaming floor experience– preferred
• Word and Excel skills required (a skills test will be administered and must successfully pass with a 70% or above)- required
• Must successfully take and pass a timed math skills test

• Must successfully pass job interview, including a guest service audition

• Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel
• Able to lift and/or move up to 50 pounds required
• Willing and able to work odd or irregular hours including nights, weekends, promotions and holidays
• Willing and able to travel and participate in training as recommended or required 
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position  
• Willing and able to work in a smoke/secondary smoke environment