What are the responsibilities and job description for the Front Services Runner position at Wind Creek Chicago?

Description

Job Overview :

Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for the initial handling of the guest’s luggage and welcome experience into the property.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

Projects a positive image
Greets and acknowledges all guests upon arrival and departure
Opens guest car doors
Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
Issues Valet tickets upon arrival according to guidelines
Inspects and documents vehicular damage
Processes Valet retrievals as per guidelines
Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
Explains parking options to guests as needed
Lifts, positions, and removes barricades and signs in order to open or close parking areas
Actively greets guests and opens doors to hotel
Executes required guest service standards to ensure guests are happy and well served
Handles guest luggage and belongings during arrival / departure interactions
Escorts guests to front desk and guestrooms as needed
Stores and returns stored guest luggage and belongings as needed
Actively resolves guest issues and disputes
Disseminates information to guests regarding the property, hotel, promotions, etc.
Reduces claims by strict adherence to departmental policies & procedures
Performs other duties as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be eighteen (18) years of age or older

Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required

Must have the ability to safely operate automatic transmission vehicles

Must be able to lift and carry up to 50 lbs

Must be able to complete a timed running test

Must have and maintain valid state-issued operator driver’s license

Must be able to successfully pass a MVR (motor vehicle report) check

Any DUI conviction within the last three (3) years will disqualify any applicant

Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred

Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude

Must successfully pass job interview, including a guest service audition

Must be able to stand, walk, or run for entire shift

Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift

Must be able to endure outside elements / conditions – heat, cold, wind, rain, etc.

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Must be in good physical condition and able to pass a physical fitness test if administered

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay :

Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)

Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Salary : $15 - $21

Apply for this job

Receive alerts for other Front Services Runner job openings

Front Services Runner

What are the responsibilities and job description for the Front Services Runner position at Wind Creek Chicago?

What is the career path for a Front Services Runner?

Sign up to receive alerts about other jobs with skills like those required for the Front Services Runner.

Job openings at Wind Creek Chicago

Not the job you're looking for? Here are some other Front Services Runner jobs in the Hazel, IL area that may be a better fit.

We don't have any other Front Services Runner jobs in the Hazel, IL area right now.

AI Assistant is available now!