What are the responsibilities and job description for the Poker Shift Manger position at Wind Creek Hospitality?
Description
Job Overview: Under general direction from the Director of Poker Operations oversees the Poker Room. Facilitates a fun, friendly environment for guests while protecting games and ensuring state compliance.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Job Overview: Under general direction from the Director of Poker Operations oversees the Poker Room. Facilitates a fun, friendly environment for guests while protecting games and ensuring state compliance.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
- Supervises the Poker Department and provides protection for games while providing friendly, excellent service to every guests.
- Ensures appropriate and professional care and service are provided to guests
- Assists with scheduling and related duties.
- Ensures that all policies, procedures and gaming regulations are adhered to and consistently followed.
- Document and relay daily operations.
- Tracks players when necessary.
- Responsible for management of staff on the shift
- Responsible for consistently coaching staff on the shift
- Responsible for training of staff.
- Responsible for problem resolution throughout the assigned shift
- Monitors seating lists
- Opens and closes poker games
- Maintains production and appraises employee’s productivity and efficiency
- Monitors game activity and ensures company / state compliance
- Ensures the protection and integrity of all games, currency, chips, playing cards and other assets on the floor
- Maintains a bank for use on dealer fills and buy-ins.
- Reviews and maintains the necessary records pertaining to the activities of the shift
- Monitors and manages staffing levels and optimizes utilization of poker tables
- Other duties and responsibilities as assigned
- High School diploma or GED- required
- Bachelor’s Degree in Related Field AND two (2) years Supervisory experience- required
- OR Four (4) years’ experience in a Management position- required
- OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
- Bilingual: English/Spanish preferred.
- Three (3) years’ of experience working in poker room operations- required.
- Must have excellent knowledge of poker rules and game protection skills
- Must be able to obtain the appropriate state occupational license
- Must be familiar with all poker room concepts, practices and procedures
- Relies on experience and sound judgment to plan and accomplish goals
- Must have excellent written and verbal communication skills
- Must have excellent organizational skills
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
- Must have a Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
