What are the responsibilities and job description for the Merchant Services Analyst position at Windcave?
About Windcave:
Windcave is a global leader in payment technologies operating in Asia, North America, UK and Europe. We deliver a world-class suite of secure solutions in e-commerce, cashless parking and vending, and retail terminals, and acquiring solutions across industries and verticals.
You will become part of a successful and driven sales team. Create your own opportunities as well as work to manage existing client accounts, no two days will be the same!
The Role:
To play a key part in our growth and expansion, we are seeking a motivated Merchant Services Analyst who enjoys working in a varied global, compliant and low-risk environment to join Windcave in the Malta office.
Key responsibilities include:
- Make sound merchant application decisions based on KYC checks and quality analysis
- Maintain a good working knowledge of Scheme rules and processes including settlement and chargeback.
- Timely processing and resolution of issues (raised through tickets) related to Merchant Services
- Work efficiently, accurately and consistently to defined processes
- Build strong working relationships with internal and external stakeholders
- Assist Enterprise customers with custom reporting and analysis
- Monitor and evaluate existing merchant service accounts to ensure they meet the terms of application
- To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.
About You:
To be successful in this role, you will need:
- 1-3 years of proven experience in a banking merchant services or relevant role
- Excellent attention to detail, with accurate data entry skills and technically savvy
What's in it for you?
This is what you can expect working with us:
- Competitive remuneration package
- Opportunities to grow and advance your career in the Technology & Payments industries
- Hybrid work option (3 days’ work from office and 2 days’ work from home)
- Regular social events and team building activities
- Diverse, energetic and friendly team environment
If you are looking for an exciting career with an organization that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!
