Front Desk Administrator

Job description

Windermere Real Estate/East, Inc. is looking for the right individual to join a small front office support team that loves where they work, is dynamic, smart, creative, friendly, customer service oriented, energetic, fun, and loves providing the best administrative support to a highly successful and productive group of brokers. Join a company with a culture of inclusion, collaboration, relationships, and shows pride in a job well done. Position is in office full-time Monday to Friday. At least one year office admin experience preferred. Position does not require real estate license.

Job Responsibilities:

• Customer Service: Provide exceptional customer service to everyone you work with, delivery drivers, guests, brokers, managers, and other office team members. Ensuring a positive experience throughout any interaction.
• Office Management: Serve as a primary point of contact for brokers, answering questions, providing updates on processes, events and calendars. Maintain regular communication via phone, email, and in-person meetings. Maintaining kitchen, ordering supplies, making coffee, etc.
• Administrative Support: Provide general administrative support to real estate brokers and assistants, including answering phones and directing callers to the appropriate personnel or answering questions, greeting and directing visitors and clients as needed and scheduling conference room reservations.
• Listing Management: Assist with the listing process, including entering new properties into the northwest multiple listing service (NWMLS), creating marketing materials (flyers, brochures, postcards, etc), setting up showing scheduler, uploading supporting documents, and updating listing information as needed
• Transaction Coordination: Manage the administrative aspects of real estate transactions, including electronically filing contracts, and additional documents. Verify all paperwork is completed and submitted in a timely manner.
• Marketing Assistance: Assist with both print and digital marketing efforts, including creating home and broker self-marketing materials, generating social media content, and providing templated material for broker use.
• Problem Solving: Assist with resolving any issues or challenges that arise.
• Training and Education: Provide guidance and support to staff team and brokers, assisting with training and classes both one-on-one or group training as needed.
• Technology Proficiency: Stay up-to-date with the latest technology tools and software, including NWMLS platforms, CRM systems, document management software, digital marketing tools and office equipment, with the ability to troubleshoot as needed. Assisting brokers with setting up email and contacts on phones, iPads, and personal computers.
• Event Coordination: Assist with organizing and coordinating office events such as holiday parties, lunch & learns, and networking functions.

You will love this position if you:

• Take an interest in the company you work for
• Thrive on growth and learning
• Want to enjoy coming to work and being part of a dynamic team
• Are organized and detail-oriented
• Are able to easily switch gears and pick up where you left off
• Shoot for total quality
• Are optimistic
• Love to do things right and are equally okay making mistakes getting there
• Love to have fun as much as you are serious about your contribution
• Love that no two days are the same
• Excel in communicating effectively
• Are a natural helper and good listener
• Like spending energy on solutions and not focusing on problems
• Like technology even if you don't always understand it
• Are patient
• Take pride in contributing to the team success

Job Type: Full-time

Pay: $45,760.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Bellevue, WA 98004 (Required)

Work Location: In person

Salary : $45,760 - $50,000