Customer Service Coordinator

Window World seeks energetic and customer centric individual to fill role of Customer Service Coordinator at our Youngstown Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

• Incentives based on measurables and attendance
• Group team building quarterly meet-ups
• Weekly meet ups with your team to talk about ideas, issues, & solutions
• Yearly family picnics/parties to meet all of our 7 store’s team members

Job Responsibilities:

• Maintain communication with our customers via phone, email, etc.
• Order all materials and parts required to complete job
• Data entry & record maintenance in our CRM program
• Collaborate with the other locations to obtain new contracts sold
• Coordinate with supplier to set delivery date of products
• Coordinate schedule between customers and installers
• Ensure paperwork is complete and correct before giving to installers
• Work closely with department team

Qualifications:

• Basic computer skills required
• Pleasant personality with energetic spirit
• Problem solving mindset to ensure customer satisfaction while maintaining company standards
• Prior customer service experience is essential
• Prior data entry skills are preferred
• Strong attention to detail
• Ability to learn and adapt quickly
• Work well with others

Job Type: Full-time

Salary: $15.00 -$16.00 per hour

Benefits:

• 401(k) with matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid Holidays
• Professional development assistance
• Employee discount

#ZR