What are the responsibilities and job description for the Customer Service Representative and Front Desk Coordinator position at Window World of Southwest Florida?
Benefits :
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
We Offer
Comprehensive paid process and systems training to equip you with the necessary skills for success.
Generous paid time off and holidays for a healthy work-life balance.
Paid on-the-job training to continuously enhance your knowledge and expertise.
Opportunities for career advancement within our organization.
Flexibility in scheduling to accommodate your personal needs.
Performance-based pay and bonuses to recognize and reward your contributions.
Stable, full-time hours ensuring job security and consistent employment throughout the year.
Engaging team culture with regular events fostering camaraderie and collaboration.
Job Summary
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound / outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments, product installations, and / or service appointments with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Prepare customer service call reports for management.
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.
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