What are the responsibilities and job description for the Service Coordinator position at Window World of Southwest Florida?
Job Description
Job Description
Benefits :
Dental insurance
Health insurance
Paid time off
Benefits / Perks
Process / systems training.
Paid time off.
Paid Holidays.
Medical and Dental.
Family culture.
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.
Job Summary
Window World Service Coordinator will work with the Project Manager and Service Technician to schedule the installation of new windows or servicing installed product. Day-to-day, the coordinator will manage inbound calls and work within a customer relations management CRM to schedule appointments and record customer data. The coordinator will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. The project and service coordinator must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
Handle inbound and outbound calls using proper phone etiquette.
Respond timely to external and internal customer inquiries.
Coordinate the installation of new products; windows, doors and siding.
Coordinate the warranty service of installed products.
Maintain strong knowledge of products, policies, and services of the organization.
Convert customer inquiries from various communication channels into in-home appointments.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Follow standard operating procedures.
Prepare installation reports for management.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.
Keep a pulse on the job market with advanced job matching technology.
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