Community Liaison

Summary: WindRiver operates several different businesses including, but not limited to, real estate, club membership, hospitality, dining, events, golf, and marina management. As a Sales Assistant at WindRiver, your primary role is to elevate the experience for our potential homeowners. Your focus will be on proactively reaching out to leads, sharing the unique features of our golf and lakefront community, and enticing them to embark on a Discovery Tour.

Core Responsibility: The Community Liaison will be responsible for all aspects of the Discovery Tour bookings, lead follow-up, and hospitality tasks, acting in the best interest of the client.

Supportive Sales Responsibility: In addition to the core responsibility, you will provide administrative and organizational support within the sales department and other operational areas of WindRiver.

Key Responsibilities:

Lead Outreach:

• Engage with leads through phone calls, emails, mailings and/or text, introducing them to the unparalleled lifestyle offered at WindRiver.
• Utilize effective communication skills to highlight the benefits of our community, emphasizing the scenic beauty, recreational amenities, and the opportunity to build their dream home.
• Contact prospective homeowners accurately presenting information and facts about the community with the goal of booking a Discovery Tour.
• Use Focus3 CRM to track leads, schedule follow-up calls, and maintain detailed records of interactions.
• Serve as a local expert, with an in-depth understanding of the local community, the area, and its amenities.

Tour Booking:

• Skillfully guide prospects through the process of scheduling Discovery Tours, ensuring a seamless and enjoyable booking experience.
• Collaborate with the sales team to optimize tour schedules and maximize the chances of successful sales.
• Ensure a minimum level of Discovery Tour volume, with the sales expectations set by management.
• Efficiently manage reservations through the Guesty platform, ensuring accurate and up-to-date information for prospective homeowners.
• Confirm all accommodations are ready in advance on the day of arrival.

Administrative Support:

• Assist in preparing documentation and materials for Discovery Tours, ensuring a polished and professional presentation.
• Participate in team meetings to share insights, goals, strategies, and foster a collaborative work environment.
• Communicate with the Welcome Center and Member Services Director and other departments regarding upcoming Discovery Tours, Guest reservations, sales tours, and/or other needs.
• Assist with any needs and requests from prospective homeowners, Club Members, and Guests.
• Provide reporting on guest experience and input and recommend improvements.
• Work closely with other departments to streamline processes, contributing to the overall success and growth of WindRiver.
• Perform other duties as deemed necessary.

Qualifications:

• High School Diploma required; Associate degree preferred.
• 1 year customer service/call center experience preferred.

Schedule:

• Schedule is rotating. Must have weekend and evening availability.
• Ability to travel as needed.
• Hybrid position with some days in the office.

Knowledge/Skills/Abilities:

• Ability to work well in a team, exhibiting good interpersonal skills and positive attitude.
• Excellent verbal and written communication skills, with the ability to engage with diverse prospective members and present information effectively.
• Ability to learn new skills quickly with minimal guidance.
• Ability to establish priorities, work independently and meet specified goals and outcomes.
• Ability to analyze and solve problems.
• Professional demeanor and appearance.

Salary : $20 - $23