What are the responsibilities and job description for the Service Manager position at Windsor Communities?
Service Manager | Reflections by Windsor - Redmond, WA
Reflections by Windsor is a garden style apartment community with 230 units on property.
Compensation: Our company considers a range of factors including education and experience when determining base compensation
Hourly: Starting at $33 - $37 per hour. For tenured associates, the full range is $33 - $41 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $68,640 - $76,960
Bonus: Average quarterly bonus potential of $400 per quarter, based on performance, with an average annual potential of $1,600.
Total Annual Starting Compensation Potential:
$70,240 ($68,640 base $1,600 bonus)
$78,560 ($76,960 base $1,600 bonus)
$70,240 ($68,640 base $1,600 bonus)
$78,560 ($76,960 base $1,600 bonus)
Key Responsibilities:
- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities:
- Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing employees, scheduling and overseeing vendors, contractors and suppliers
Benefits:
- 30% housing discount eligible at a Windsor Community.
- 10% annual bonus potential.
- Annual PTO including: 10 vacation days, 6 sick days, 3 floating days, and 9 paid holidays.
- Bi-annual regional sales, service, and performance awards.
- Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.
This position is also eligible for bonus and benefits. For more information, visit: Benefits!
Your Skills & Experience:
- Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
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Experience:
- Minimum of 5 years of experience in apartment maintenance or a related field.
- Minimum of 2 years in a supervisory/leadership role.
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing, scheduling and overseeing vendors, contractors and suppliers
- Proficient in using hand and power tools.
- Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Experience and ability using smart devices and property management software.
- EPA Type II preferred or ability to become certified within 90 days of start date.
- CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
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Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
- Comfortable working in various weather conditions and environments.
For the third year in a row, Windsor Communities is the recipient of the 2023 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
Drug testing and background checks are an employment requirement. Upon submission of your application, you will be invited to complete the E-skills Maintenance Assessment. These are required steps in the hiring process.
Windsor Property Management Company is an Equal Opportunity Employer
Salary : $68,640 - $76,960
