What are the responsibilities and job description for the Manager, Charter & Incentives position at Windstar Cruises?
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world.
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
Windstar Cruises is seeking a dynamic and experienced Cruise Line Charter Sales Manager to join our team. In this role, you will be responsible for driving charter sales for our cruise line, building relationships with clients, and maximizing revenue opportunities.
Responsibilities
- Identify and pursue new charter business opportunities.
- Build and maintain relationships with charter clients, including corporate groups, incentive travel companies, and special event planners.
- Work with Wedding Planners to secure full ship wedding charters.
- Negotiate charter agreements and pricing to maximize revenue.
- Collaborate with operations and marketing teams to ensure seamless execution of charters.
- Provide exceptional customer service throughout the charter booking process and during the charter cruise.
- Follows up on Tradeshow leads.
- Provides and collaborates with Director of C&I to implement business objectives.
- Additional special projects along with coordinating FAM’s (educational trips) for high profile clients.
- Manage international and North American charter clients in key markets.
- Ability to Identify and pursue new leads and opportunities in an innovative manner.
- Expertise in new business development and nurturing of leads.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in Business, Sales, Marketing, or related field preferred
- Proven track record of success in charter sales within the cruise industry
- Strong negotiation and communication skills
- Ability to work effectively in a fast-paced and dynamic environment.
- Excellent organizational and time management skills
- Knowledge of cruise line operations and industry trends
- Ability to travel as needed for client meetings and industry events.
- Proficiency in CRM systems and lead tracking for effective management and conversion of leads
- Salesforce Knowledge Preferred
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
